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Job Description
The Position
OPEN EXAMINATION - NOTE: THIS RECRUITMENT FOR POLICE SERVICES OFFICER TRAINEE IS AN UNCLASSIFIED, NON-CIVIL SERVICE, AT-WILL FULL TIME POSITION. WHILE EMPLOYED, THE INDIVIDUAL APPOINTED WILL RECEIVE THE SAME SALARY, BENEFITS AND LEAVE ACCRUALS AS COMPARABLE SALARIED CLASSIFIED EMPLOYEES.
Job Description: This non-sworn trainee classification works under close supervision participating in training work leading to progressively responsible tasks in several areas of the Police Department, including, but not limited to Parking/Traffic Enforcement and Investigative Services. The current vacancy for this position is in Parking Enforcement.
Classification Code: 3339
Reporting Relationships:
This position reports to Police Services Supervisors or other Police supervisors or managers, depending on assignment.
Common Responsibilities:
In the City of Glendale, all positions are responsible for excellent performance in the following areas:
Skills and Abilities
Customer Service
Provide exceptional customer service to all employees, customers, vendors and other City departments.
Ethics
Model and practice with the highest standards of ethical conduct.
Performance
Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period.
Work the necessary hours and times, including overtime as authorized for non-management staff, to complete goals, tasks, and objectives.
Safety
Ensure the duties of the position are performed in a safe and efficient manner.
Assume responsibility for maintaining a safe working environment.
Teamwork
Foster a teamwork environment.
Establish and maintain effective working relationships.
Communications
Give and receive direction in English.
Communicate effectively in English , both orally and in writing.
Equipment
Operate or use all position-related software, equipment and tools effectively and safely.
Cyber Security
Actively participate in maintaining a secure computing environment by adhering to and implementing City cybersecurity policies, procedures, and best practices. This includes understanding common cyber threats such as phishing and malware, and promptly reporting suspicious activities.
Minimum Requirements
MINIMUM REQUIRED QUALIFICATIONS
The following functions are typical for this classification. Incumbents may not perform all listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
Education:
High School diploma or equivalent.
Experience:
Desirable
Experience working in a public safety agency.
Transportation:
Valid Class C California Driver’s License.
Background Investigation
A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to, financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigations will include Livescan fingerprinting and a polygraph.
Functional Responsibilities
ESSENTIAL FUNCTIONS
SPECIFIC REQUIREMENTS:
The knowledge, skill and ability to:
ALL ASSIGNMENTS
Maintain confidentiality of information when necessary and prudent.
Learns to receive and answer requests for information from the public; receives complaints; obtains information requested by public.
- Deal tactfully and courteously with the public.
- Listen and ascertain relevant information quickly and accurately.
- Stay composed and work in stressful conditions.
- Effectively deal with angry people and tolerate verbal abuse.
Learns how to take and writes routine reports; maintains records. Performs related clerical tasks.
- Listen and ascertain relevant information quickly and accurately.
- Understand police reports and related documents.
- Understand and carry out complex oral and written instructions.
- Follow established policies, procedures, regulations and ordinances.
May be required to testify in court.
- Learn penal, vehicle and other codes.
- Learn the standing policies and procedures pertaining to police operations.
PARKING/TRAFFIC ENFORCEMENT ASSIGNMENT
PARKING / TRAFFIC
Studies, reviews, and enforces parking regulations by writing citations and arranges for vehicles to be impounded.
- Learn to make independent decisions in accordance with established policies, procedures, regulations and ordinances.
- Read and comprehend street maps.
- Stand/sit for long periods of time.
Verifies temporary no parking signs.
Learn to conduct training on parking enforcement to City personnel.
- Demonstrate skill in public speaking and presentation.
Studies and reviews solutions to parking related issues.
- Learn new information and initiate improvements in technical and procedural areas.
Learns about traffic control services; assists with facilitating efficient traffic flow.
- Learn and follow traffic control procedures to ensure safety and appropriate traffic flow.
INVESTIGATION
Learns about investigative procedures and techniques to address criminal activity.
- Work with investigators and assist on complex tasks with confidential/sensitive material.
Learns how to investigate property damage only collisions and how to conducts basic searches for latent prints, DNA evidence, and other evidence.
- Follow established policies, procedures, regulations and ordinances.
Under supervision, may assist in controlling access to crime scenes and may conduct security checks in non-dangerous situations.
OTHER
May represent the Police Department at public or community functions/events and makes presentations.
- Demonstrate skill in public speaking and presentation.
Learns to make entries to various databases.
- Utilize a personal computer, computer terminal keyboard and common business computer software.
INVESTIGATIVE SERVICES ASSIGNMENT
INVESTIGATION SUPPORT
Learns about investigative procedures and techniques to address criminal activity.
- Work with investigators and assist on complex tasks with confidential/sensitive material.
- Listen and ascertain relevant information quickly and accurately.
- Apply California penal, vehicle, and other related codes and City of Glendale and Glendale Police Department policies and procedures.
- Work with investigators and assist on complex tasks with confidential/sensitive material.
Learns how to utilize pertinent computer applications to support investigations.
- Learn and use specialized applications used in the Police Department.
Aids with discovery requests.
- Follow standard law enforcement operations and practices.
- Learn penal, vehicle and other codes.
- Learn the standing policies and procedures pertaining to police operations.
May assist in processing subpoenas.
Assists with filing misdemeanor cases with the District Attorney.
- Learn penal, vehicle and other codes.
- Learn filing systems.
OTHER
Assists in administrative support for grants administered by the Police Department.
- Follow City policies and procedures related to grant administration.
Assists in the administration of the asset forfeiture process.
- Learn penal, vehicle and other codes.
- Follow standard law enforcement operations and practices.
Assists with coordinating Department-hosted training.
- Provide administrative support to training sessions of various sizes.
COURT SERVICES ASSIGNMENT
COURT SUPPORT
Learns basic criminal and civil procedures to present and file misdemeanor and felony cases with the District Attorney’s Office.
- Follow basic rules of criminal and civil procedures.
Trains to become the liaison between courts and the Police Department.
- Learn penal, vehicle and other codes.
Learns to process subpoenas received by the Police Department and ensure they are timely served to the officers.
- Follow the standing policies and procedures pertaining to police operations.
Coordinates court appearance dates, makes appropriate computer entries to track subpoenas and timekeeping records
- Utilize a personal computer, computer terminal keyboard and common business computer software.
Evaluate and review cases rejected by the District Attorney’s Office for resubmitting.
- Evaluate potential issues with documents related to criminal and civil procedures.
Assist in gathering and providing materials needed for discovery or court related purposes, including but not limited to, reports, documents, audio recordings, video recordings, and photographs within established timeframes.
- Adhere to rules of preserving chain of evidence.
- Quickly and accurately operate complex computerized and mechanical equipment.
Reviews a variety of police reports for legal issues, accuracy, and completeness; takes appropriate action to correct problems; initiates follow-up as needed.
- Evaluate potential issues with documents related to criminal and civil procedures.
- Understand and follow chain of command relating to escalation of issues.
PUBLIC RECORDS/TECHNICAL
Prepares audio, video, and other digital media for release in response to discovery or a public records act request; this may require redaction and advanced knowledge of software programs.
- Quickly and accurately operate complex computerized and mechanical equipment.
Assists with the administration of the Body Worn Camera and In-Car-Video program as directed by a supervisor.
- Understand and learn to manage software and technology related to Body Worn Camera’s and In-Car-Video.
Exceptional Customer Service Policy
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.
Please click on the link to read the Exceptional Customer Service Policy .
TATTOO POLICY
Unless otherwise exempted by the Chief of Police, no employee or volunteer of the Glendale Police Department shall have any visible tattoos, body art, or other skin markings while on duty - in uniform, business attire, or casual dress. Tattoos, body art, and/or other skin markings shall be completely covered by the authorized on-duty uniform (e.g. long sleeve uniform), business attire, or casual dress. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact the Professional Standards Bureau at (818) 548-3117.
Working Conditions
Work may be performed outside in a variety of field and weather conditions or indoors in an office setting or confined quarters.
Work is performed on a 24-hour rotating shift.
Weekend or holiday work may be required.
Emergency response may be required 24 hours per day, 7 days per week, including nights, weekends and holidays.
Incumbents multitask in a fast-paced working environment and must remain calm and respond effectively in emergency situations.
Series:
Police Services Officer - 3295
Police Services Supervisor - 3294
Experience gained in this position may serve to meet the minimum requirements to become Police Services Officer.
Specifications detailing differences in this series can be found at City of Glendale website under Class Specifications.
Selection Process
EVALUATION OF APPLICATION: Submitted application will be reviewed to ensure applicants meet the minimum requirements. All qualifying applicants will be invited to participate in the selection process. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list.
PRELIMINARY BACKGROUND QUESTIONAIRE: (PASS/FAIL) To determine whether the candidate meets the background investigation standards of the Glendale Police Department. May be waived if candidate currently works for the Glendale Police Department.
WRITTEN EXAM: (Pass/Fail ) To evaluate the applicant’s ability to be successful in this position.
ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position. Candidates must achieve a minimum score of 70.00% on the oral interview in order to be placed on the eligible list.
BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at (818) 548-3117.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.
The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.
The above listed benefits apply to full-time, salaried positions only.
Closing Date/Time: 1/9/2026 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Glendale
Show moreThe City of Glendale was incorporated on February 16, 1906 and spans approximately 30.6 square miles with a current population of approximately 203,054 people (US Census 2017 Population Estimates). Located minutes away from downtown Los Angeles, Pasadena, Burbank, Hollywood, and Universal City, Glendale is the fourth largest city in Los Angeles County and is surrounded by Southern California's leading commercial districts.
As one of its core functions, Glendale provides well-maintained streets and a variety of transportation services. The City's historic success at attracting employers is partially attributed to the result of its location at the center of four major freeways including
- the I-5 Golden State Freeway
- SR-2 Glendale Freeway
- ST-134 Ventura Freeway
- and the 210 Foothill Freeway
All these provide easy access for residents, workers, and customers from around the region. Glendale also offers its own bus services, the Beeline, with 13 routes connecting customers to Jet Propulsion Laboratory (JPL), the City of Burbank, and the Metrolink Stations in both Burbank and Glendale.
The Bob Hope Airport in Burbank serves the Los Angeles area including Glendale, Pasadena and the San Fernando Valley. It is the only airport in the greater Los Angeles area with a direct rail connection to downtown Los Angeles. The City of Glendale is located about 30 minutes from Los Angeles International Airport (LAX). LAX is a commerce leader and designated as a world-class airport for its convenient location, modern facilities, and superior sea/air/land connections.
Businesses and residents alike have taken advantage of Glendale's central location, reputation for safety, excellent business environment, outstanding schools, state-of-the-art healthcare facilities, and growing restaurant and entertainment options. Glendale is also one of Southern California's leading office markets featuring a wide range of properties and amenities. The City has over six million square feet of office space and is home to such recognized firms as Walt Disney Imagineering, ServiceTitan, IHOP / Applebee's, DreamWorks, LegalZoom, and Public Storage.
Glendale prides itself on the quality of services it provides to the community. It is a full-service City, which includes a water and electrical department. The City operates its own power plant capable of serving the electrical needs of the entire city, although the majority of power is currently imported from other areas for cost savings. Water comes primarily from the Metropolitan Water District, along with a small portion from local wells.
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