Veteran's Services Representative

The Position

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions, should they occur.

The Veterans Services Representative provides essential support and assistance to veterans and their dependents within Mendocino County, offering counseling, guidance, and advocacy throughout the claims process to help veterans and their families access the benefits and services they have earned. These responsibilities are carried out in compliance with the California Military and Veterans Code, the guidelines of the California Department of Veterans Affairs, and all applicable federal regulations, including Title 38 of the Code of Federal Regulations, Part 14.

Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

Job Requirements and Minimum Qualifications

Duties may include but are not limited to the following:

• Provides counseling, information, and advocacy to veterans and/or their dependents regarding available financial, educational, vocational, legal, and medical benefits.
• Ensures veterans and/or their dependents are informed of their rights and entitlements under federal, state, and local laws.
• Researches, gathers, and evaluates records, documentation, and other evidence to support claims for benefits; assists veterans and/or their dependents in obtaining required materials such as military, medical, and legal records.
• Prepares, submits, and monitors claims and appeals through appropriate federal, state, and local channels, ensuring compliance with all procedural and regulatory requirements .
• Interviews veterans and/or their dependents to assess needs and eligibility and advises on the full range of veterans’ benefits and services, including inter-agency programs and community resources.
• Maintains accurate and confidential client records, correspondence, and casefiles in accordance with legal and departmental standards; prepares reports and correspondence as required.
• Represents and advocates for veterans and their dependents before the U.S. Department of Veterans Affairs (VA) and other agencies in the preparation and presentation of claims and appeals, including cases involving denied benefits.
• Monitors, interprets, and applies federal, state, and local laws, regulations, and guidelines pertaining to veterans’ benefits; stays current with legislative and regulatory changes affecting veterans programs.
• Participates in outreach activities, including attending and representing the department at meetings of veteran associations, community events, and professional developmental trainings.
• May transport veterans to and from VA hospitals.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

High school diploma or GED;

AND,

One (1) year related work experience involving program services, administrative support, or public contact support

Licenses and Certifications:
Valid California driver’s license

Must obtain accreditation by the California Department of Veterans Affairs as a Claims Representative in accordance with Title 38 Code of Federal Regulations (CFR) Part 14 within twelve (12) months of appointment.

Knowledge, Skills, and Abilities

Knowledge of:

• Applicable Federal, State, and County laws and regulations pertaining to veterans' rights, benefits, and obligations.
• Comprehensive range of benefits, services, and programs available to veterans and/or their dependents.
• Policies, practices, and procedures for preparing, submitting, and tracking claims and appeals for veterans’ benefits and services
• External governmental agencies, community resources, and veterans’ organizations that provide services and assistance to veterans and their families.
• Record keeping, report preparation, filing methods, and records management techniques.

Skill in:

• Preparing clear and concise reports, correspondence and other written materials.
• Record keeping principles and practices, including the creation and maintenance of files and claim tracking methods to ensure compliance with mandated deadlines.
• Effective written and oral communication skills, including correct English usage, grammar, spelling, and punctuation as required for preparing correspondence, reports, and other documents.
• Exercising tact, discretion, initiative, and independent judgment within established guidelines.
• Identifying, analyzing, and resolving office administrative and operational issues in an office environment.
• Researching, compiling, and summarizing a variety of informational and statistical data from a variety of resources.
• Applying logical reasoning and problem-solving skills to interpret and explain complicated policies, procedures, and protocols.
• Courteous and effective oral communication with a diverse range of individuals, including internal and departmental staff and citizens, in order to give and receive information in a courteous manner.

Mental and Physical Abilities:

• Ability to establish and maintain effective working relationships with others.
• Ability to interpret and translate pertinent legal requirements into clear and precise language.
• Ability to assess individual's problems and to tactfully gather personal background information.
• Ability to prepare and present reports in both oral and written form.
• While performing the essential functions of this job, the incumbent is regularly required to sit, use hands to finger, handle, or feel objects, to reach with hands and arms, and speak and hear.
• While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 25 pounds.

Selection Procedure & Other Important Information

Qualifications Appraisal Panel oral examinations for qualified Veteran's Services Representative applicants are currently scheduled for January 26-29, 2026.

* Please note the dates are subject to change. You will be notified at least 7 days prior to the actual test date.

Important Application Information:

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply.
• You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application.
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character.
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list.

Special Testing: The County of Mendocino is committed to the full inclusion of all qualified individuals. In accordance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA), if special accommodations for a disability or religious conviction are necessary at any stage of the application and/or testing process, please notify the Human Resources Department in advance at (707) 234-6600. Reasonable notice is required to allow adequate time for review and evaluation of your request.

Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.

The County of Mendocino participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn more:

• E-Verify Notice of Participation (Download PDF reader)
• Right to Work (Download PDF reader)

The County of Mendocino is an Equal Opportunity Employer

This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract.

SALARY
Compensation is based on a five-step salary range, with annual merit-based increases within the salary range.

RETIREMENT
Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to:
https://www.mendocinocounty.org/retirement

HOLIDAYS AND PERSONAL LEAVE
Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit.

VACATION
Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years.

SICK LEAVE
Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually.

MEDICAL, DENTAL, VISION, AND LIFE INSURANCE
The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance.

HEALTH INSURANCE
For the most current information regarding Health Insurance please go to:
http://www.mendocinocounty.org/hr/ehb

EMPLOYEE ASSISTANCE PROGRAM
For the most current information regarding Employee Assistance please go to:
http://www.mendocinocounty.org/hr/eap

EMPLOYEE WELLNESS PROGRAM
For the most current information regarding Employee Wellness please go to:
http://www.mendocinocounty.org/hr/mcwow

LABOR CONTRACTS
For the complete list of most current labor agreements please go to:
http://www.mendocinocounty.org/hr/labor

Closing Date/Time: 1/11/2026 11:59 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

• 

• County of Mendocino

• 707-234-6600

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