Treasurer-Tax Collector's Specialist I

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

Applications and Supplemental Questionnaire for this recruitment will only be accepted online.

DESCRIPTION

THE AGENCY

Treasurer-Tax Collector Department's mission is to provide County departments and all other depositing agencies with secured and convenient countywide central banking facility and countywide central banking facility and countywide treasurer administration services, including the investment of monies on deposit with Treasurer in the Treasurer's Investment Pool, provide real estate and personal property tax billing and collecting services, provide business licensing services in the unincorporated areas of the County, and provide in-house administration of the County's deferred compensation plan programs for eligible employees.

THE POSITION

This class specification describes a two-level class series located in the Office of the Treasurer-Tax Collector. Treasurer-Tax Collector’s Specialists, under varying levels of supervision, will have close contact with the public, both by telephone and in person, answering questions related to unsecured and secured property taxes, business license taxes, utility users’ taxes, and hotel and lodging taxes. Unsecured taxes include Current Unsecured and Unsecured Delinquent taxes. Secured taxes include Current Secured, Secure Delinquent and Tax Defaulted Land taxes. Incumbents receive, examine, prepare, process and maintain a variety of documents; assure adherence to legal procedures, collect fees, record, distribute and reproduce copies of documents and perform related duties as required.

This is the trainee/entry-level general classification in this flexibly staffed series. Incumbents, under close supervision, are trained in procedures governing Unsecured and Secured Property Tax collections and collections of Business License Taxes, Utility Users’ Taxes, and Hotel and Lodging Taxes by the Treasurer-Tax Collector’s Office. Incumbents will answer questions relating to the payment of taxes from the public, both by telephone and in person; perform a wide variety of moderately difficult clerical work, requiring the ability to learn to use computer applications related to work and to choose from a limited number of alternatives in solving problems in a training level capacity. Positions at this level require that incumbents have the ability to identify errors in arithmetic in documents which generally are not reviewed for technical detail.

As tasks are learned, direct supervision decreases and the incumbent is expected to demonstrate proficiency on the phone, at the counter and with the clerical work. This class is distinguished from the next higher class of Treasurer-Tax Collector’s Specialist II in that the incumbents of the latter class routinely perform customer service tasks requiring the exercise of initiative and judgment significantly beyond that of the entry level employee. Incumbents in the class of Treasurer-Tax Collector’s Specialist I are expected to promote by supervisory evaluation to level II after six months. Appointment at level I will not extend beyond six months.

For more detailed information about the job classification, visit: Treasurer-Tax Collector's Specialist I (#1601)

MINIMUM QUALIFICATIONS

TO QUALIFY FOR THE COMPETITIVE ASSESSMENT PROCESS, YOU MUST MEET THE MINIMUM REQUIREMENTS BY FULFILLING ONE OF THE PATTERNS LISTED BELOW (I-IV).


EITHER I

The equivalent of six months of full-time experience in the class of Clerk I or in an equivalent or higher-level clerical class in Alameda County classified service.

OR II

The equivalent of one year of full-time experience in clerical work.

OR III

Completion of a post-high school clerical training program from a business school or vocational training center which would enable the applicant to acquire the knowledge and abilities listed below.

OR IV

The completion of 30 semester or 45 quarter units from an accredited college or university.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:
Knowledge of:
• Techniques and practices for dealing with individuals from various socioeconomic and ethnic groups both on the telephone and in person and through correspondence (including stressful contact with irate and hostile individuals).
• Modern office practices and procedures including the use of computer hardware and software and related equipment.
• Laws, regulations, and codes governing the taxation of property.
• Ordinances governing collection of business license taxes, utility users’ taxes, and hotel and lodging taxes.
• Legal terminology applicable.
• Business correspondence, filing, and standard office equipment operations.
• Business arithmetic.

Ability to:
• Establish and maintain effective working relationships with the public (including stressful contacts with irate persons), staff, peers, and other agencies.
• Learn and use software applications specific to the Office of the Treasurer-Tax Collector.
• Learn and apply complex laws, regulations and codes governing the taxation of real property.
• Learn and apply ordinances governing the collection of business license taxes, utility users’ taxes and hotel and lodging taxes.
• Prioritize work and coordinate several activities to meet critical deadlines.
• Perform detailed and accurate review of legal documents for completeness of information and conformance with requirements.
• Exercise independent judgment in determining proper work methods and procedures and assembling and evaluating information.
• Analyze, evaluate, and draw logical conclusions.
• Organize and maintain accurate files and records.
• Perform detailed office support work.
• Perform accurate arithmetic calculations.
• Communicate effectively orally and in writing.
• Understand and follow complex oral and written instructions.
• Work independently and carry out assignments with minimal supervision.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
A review of applicants' application and supplemental questionnaires to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A virtual written component that will be weighted as pass/fail. An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may be administered virtually and contain situational exercises.
Candidates must attain a qualifying rating on each portion of this examination.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.

The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE RECRUITMENT PLAN Deadline for Filing: 5:00:00 p.m., Monday, December 22, 2025 Review of Applications & Questionnaires for Minimum Qualifications: December 23, 2025 Notification to Applicants: December 26, 2025 Virtual Written Examination: Week January 12, 2026 Notification of Written Exam Results: Week January 26, 2026 Virtual Pre-recorded Civil Service Oral Examination: Week February 2, 2026 Virtual Oral Examination Ratings Period: February 13-20, 2026 Notification of Oral Exam Results: Week February 23, 2026 TENTATIVE SELECTION PLAN Department Selection Process: Mid-Late March 2026

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, Reasonable Accommodation | HRS

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical - HMO & PPO Plans
• Dental - HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1 st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org, Noreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Erika Beams, Human Resources Analyst
Human Resource Services Division, County of Alameda
Analyst Email Address Link: Erika.Beams@acgov.org | Phone: 510-272-6393
www.acgov.org/hrs

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

Closing Date/Time: 12/22/2025 5:00:00 PM

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• County of Alameda

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