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Job Description
Summary
Oversees shift dispatch staff by scheduling and assigning tasks, monitoring data entry and information received by call takers and dispatchers, monitoring radio transmissions, and training employees.
Essential Duties and Responsibilities- Answers incoming calls by receiving inquiries from the public and from officers for various requests; gathering and providing requested information; answering calls from other agencies requesting assistance; contacting departments; monitoring channels; and dispatching information for service.
- Assists with the training process of newly employed dispatchers, recommending selections, and preparing training materials.
- Addressing issues pertaining to policies and procedures.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
High School Diploma or GED
Certificates, Licenses, Registrations- Must meet the minimum standards for entry level dispatcher and possess a Telecommunicator’s license within a minimum of (2) two years’ experience as a dispatcher
- A valid class C driver’s license with a clean driving record is a requirement of this position
- Terminal Agency Coordinator
- Certified Training Officer Certificate (CTO)
- 5304 - Dispatcher as a trainer and supervisor.
Must be able to follow instructions and lead fellow employees in the completion of work related assignments. The ability to effectively communicate and interact with department personnel and members of the public. Position requires work both at night and on weekends, as this is a 24/7 facility with varying shifts. Must be able to pass extensive background investigation, including drug screen.
The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more.
To learn more details, vist our benefits page. -
ABOUT THE COMPANY
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City of Lancaster
Show moreHistorical Overview
The first settlement made in the Lancaster community was in September 1844 by Roderick Rawlins. Mr. Rawlins and other members of his party had secured "headrights" from the Republic of Texas. Read on...
Location
Located in the Southwest portion of Dallas County, the City of Lancaster is approximately 15 minutes south of Dallas and is well situated to access the Dallas/Ft. Worth Metroplex, one of the largest and most diverse in the nation. Read on...
Lancaster offers the perfect blend of open farmland, rolling hills, creeks, and woodlands, with home prices ranging from $160,000 to $600,000. Our community features tree-shaded neighborhoods, an excellent public library, a Senior Life Center, and over 600 acres of parks, including a municipal golf course and the Lancaster Visitors Center and State Auxiliary Museum.
Ideally located for commuting within the Dallas/Fort Worth Metroplex, Lancaster provides easy access to major highways and is close to DART light rail, Dallas Love Field, and DFW International Airport. The city also boasts a regional airport and an industrial park with rail access. Educational opportunities abound with nearby campuses of Dallas College, Cedar Valley College, and the University of North Texas at Dallas, while the Lancaster Independent School District (LISD), the first district-wide STEM district in Texas, offers award-winning education.
Lancaster features diverse shopping, dining, and recreational opportunities, including a 100-acre Community Park with a recreation center, indoor aquatic facility, fishing pier, and outdoor athletic facilities, as well as the Bear Creek Nature Preserve. With a vibrant mix of amenities and a strong sense of community, Lancaster is the ideal place to live, work, and play!
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