Administrative Support Technician, Health Services

Summary

ABOUT THE DEPARTMENT:
Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community-based settings.
Deschutes County Behavioral Health (DCBH) is the Community Mental Health Program providing safety net and core clinical services for community members in Deschutes County dealing with mental health and substance use conditions. DCBH is also a Certified Community Behavioral Health Clinic (CCBHC). As such, DCBH relies on multi-disciplinary teams to provide innovative, evidence-based, recovery-oriented services in behavioral healthcare settings co-located with physical health providers.

To hear from staff about working at Deschutes County Behavioral Health, please click HERE.
ABOUT THE COUNTY:
We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:
Our Behavioral Health Front Office team is in charge of serving clients, either in person or by phone, by providing quality care at all times at our offices in Bend, Redmond, and La Pine. Our commitment is to serve the community in a professional and accurate manner. The administrative support technician provides support to Behavioral Health teams and clinicians serving the public as well, and is responsible for performing a variety of administrative tasks that require intermediate computer and interpersonal skills. Duties include but are not limited to:

• Greeting and checking in behavioral health clients using our Electronic Health Records (EHR) system, Epic.
• Using Epic to view, enter, update and validate client information and insurance associated with the services that are provided.
• Using Epic to make, modify, and cancel appointments.
• Processing applications for service.

• Using a phone system, texting application, and email program to communicate with clients.
• Completing clerical and administrative tasks.
• Managing personal and shared calendars.
• Communicating with different departments and teams via phone, chat, and email.

This position will work in a fast-paced, multitasking environment that includes frequent contact with clients. The incumbent will receive training and be expected to routinely complete knowledge checks to ensure policies and procedures are accurately attained and sustained.

This position will be primarily assigned to our main clinic in Bend, but will occasionally work at the other clinics in Bend, Redmond, and La Pine.
Key Responsibilities:

• Establish and maintain a high level of customer service and confidentiality while providing information and assistance to clients, visitors, and County employees in a busy environment.
• Prioritize, organize and carry out assignments in a timely and professional fashion with basic supervision.
• General front office and administrative support.
• Enter data and numerical information into a computer system with speed and accuracy, and maintain electronic records, files and databases.
• Understand and apply County policies and procedures to meet compliance standards.

What You Will Bring:
Knowledge of or experience with:

• General office procedures and methods.
• Modern office equipment and software including processing spreadsheets, databases, and electronic mail.
• English language usage, grammar, spelling and punctuation.
• HIPAA requirements related to client health records.

Skill in:

• Maintaining confidentiality.
• Entering data and numerical information into a computer system with speed and accuracy, and maintain electronic records, files and databases.
• Task-switching in a fast-paced environment while balancing multiple situations.
• Working independently as well as in a team setting.
• Communicating effectively both verbally and in writing.
• Being flexible with working at different locations and taking on necessary tasks as needed.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Review the full job description by clicking HERE.

Compensation

$4,063.84 to $4,939.64 per month for a 172.67 hour work month. Excellent benefit package when eligible. This union-represented position is available immediately.

BENEFITS:
Effective January 1, 2026: Our robust health plan is offered at a minimal cost of $100 per month for employee only or $121 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details.

Minimum Qualifications

• High school diploma or GED equivalent;
• AND two years of administrative support experience;
• OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

Preference will be given for:

• Bilingual in English and Spanish.
• Knowledge of Microsoft Office products including Word and Excel.
• Knowledge of EHR software, specifically the EPIC/OCHIN platform.

Necessary Special Requirements

Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.
Must have dependable transportation and be able and willing to drive throughout Deschutes County in sometimes adverse weather conditions.

NOTE: Per OAR 407-007-0000 to 407-007-0100 this position requires a Criminal Background check through the State Background Check Unit/Orchards, which may also include being fingerprinted. These rules provide for the reasonable screening under ORS 181A.195, 181A.200, 409.027 AND 413.036 of the County’s employees to determine if they have a history of specific criminal behavior identified in federal or state law or rules such that they should not be allowed to work, be employed, or perform in positions covered by these rules. Please click HERE to review Criminal Records Check Rules. All offers of employment for this position are contingent upon the candidate receiving final approval from the State Background Check Unit/Orchards to work in this position.

Must be willing to work a flexible schedule when necessary, to meet client and department needs.

Physical Requirements
Must have the ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment. The position is frequently required to sit, walk, stoop, bend, kneel, reach, stand, grasp, talk, hear, see, and lift up to 10 pounds.

Excellent County benefit package when eligible.
Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

• Life Insurance for employee and dependents
• Accidental Death and Dismemberment Insurance
• Long-term Disability Insurance
• Employee Assistance Program
• Retirement Program through Oregon PERS
• Time Management Leave

Employee paid voluntary benefit offerings include:

• 125 Flexible Spending Program
• 457 Deferred Compensation Program
• Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits.

Closing Date/Time: 12/18/2025 11:59 PM Pacific

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• Deschutes County

• 541-388-6553

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