Quality Assurance Technician Central Office

A position in the Missouri Department of Corrections is more than a job. It's a calling. C orrections employees transform lives, equipping Missourians in the criminal justice system with the skills they need to contribute to their communities, inside and outside our walls. More than 95 percent of people who enter the prison system ultimately are released. We want to make sure they’re good neighbors.

We offer great benefits!

Missouri State Employee Retirement System / Deferred compensation plan / Health insurance (medical, vision, dental for employees and family) / Paid life insurance / Long-term disability insurance / Cafeteria plan / Paid holidays / 10 hours annual leave per month / 10 hours sick leave per month / Uniforms provided when required / Pre-service and in-service training / Access to credit union / Direct deposit of paycheck (required) / Employee health, wellness and safety initiatives / MOST 529 College Savings Program. The Missouri Department of Corrections is an equal opportunity employer and a drug-free workspace.

• Aid the divisions of the department to set performance goals and effectively monitor objectives through data collection, dissemination of results, and interpretation of statistics.
• Assist the quality assurance unit to plan, coordinate, develop, and monitor data systems necessary to evaluate the quality and reliability of products and services provided by the department, including but not limited to:
  • direct data collection,
  • implementation of programs and/or operations evaluation tools,
  • analysis of division-level data using industry appropriate methodologies,
  • development of data visualizations to assist managers and leadership monitor activity and outcomes of key performance objectives.
• Relate and compare data from different sources, identifying issues, and developing solutions that improve outcomes.
• Create summary statistics, analysis, and reports that provide operational feedback for division quality control activities.
• Serve as the back-up Tableau administrator for the department.
• Analyze departmental activities and policies from a quality assurance perspective and develop action plans to remedy deficiencies.
• Exercise independent judgment and initiative in performance of responsibilities; receive general administrative direction and feedback on conformance of projects and products to broad agency objectives and policies.
• Other duties as assigned.

Minimum Qualifications:

Six or more years of professional level experience, relevant/similar to the above listed job duties.

(Earned credit hours from an accredited college or university may substitute for up to four years of the required experience, at a rate of 30 credit hours for one year - a minimum of two years of experience is required)

Preferred Qualifications/Skills:

• Experience with ETL/visualization platforms such as Tableau.
• Experience in the corrections field.
• Experience in quality assurance, data analysis, or related fields.
• Demonstrated experience in project management including team facilitations and coordination.

Working knowledge of quality management systems principles (e.g., QMS, ISO9000, ISO1400, or TQM); Lean or Six Sigma Yellow, Green, or Black belt; Tableau Creator experience; Advanced excel knowledge; Experience with statistical methods used in program evaluation; Experience in a correctional field setting (i.e., prison or probation and parole).

All requested documents MUST be received by the closing date listed.

Contingent upon your position, you may also be eligible to receive:

• A $2.00 per hour shift differential if you are assigned to a shift that begins on or between 12:00pm (noon) and 5:00am and are employed at a 24/7 congregate care facility (i.e. institution, transition center, supervision center, or command center).
• A $0.75 per hour maximum security stipend if you work full-time at a qualifying facility.
• A $1.00 per hour restrictive housing stipend if you are assigned a regular post within a restrict housing/segregation unit at any facility.

The Department of Corrections currently offers a guaranteed 1% pay increase for every two years of continuous service up to 20 years!

The Missouri Department of Corrections is proud to have a tradition of promotion from within for employees looking for and seeking distinctive career paths. As you work for the department, we invite you to consider your goals and make choices to actively head toward them. We seek to recognize employees who serve with distinction.

DOC.Employment@doc.mo.gov

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• State of Missouri

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