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Job Description
CAREER DESCRIPTION
Child Support Services - Staff Specialist
OPEN TO THE PUBLIC
This recruitment will establish an open eligible list. The eligible list can be used to fill current and future Staff Specialist vacancies within Child Support Services. The eligible list established from this recruitment may also be used to fill similar and/or lower-level classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment will remain open for a minimum of five (5) business days and is scheduled to close on Sunday, November 23, 2025, at 11:59 P.M. (PST).
Qualified applicants are encouraged to apply immediately.
ORANGE COUNTY
Orange County is a desirable place to live and is one of the premier employers in the region, as well as the third largest populated County in California. At the County you will find a variety, individual opportunity, job satisfaction, and the pleasure of working with colleagues who are dedicated to making a positive difference. You can learn more about the County of Orange by clickinghere.
CHILD SUPPORT SERVICES (CSS)
Orange County Child Support Services (CSS) is an award-winning, forward-thinking agency of over 312 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.
THE OPPORTUNITY
The department is seeking collaborative, flexible, and enthusiastic incumbents to work with a dedicated team of individuals who are committed to providing exceptional customer service. Incumbents will also have the skills and competencies to work with executives and other CSS staff and possess a strong drive to make a difference. The Staff Specialist position can be utilized in any of the CSS divisions and will have opportunities to rotate throughout the agency. In addition, the successful candidate will also demonstrate the following competencies:
•Demonstrate strong verbal communication by actively participating in and contributing to discussions in meetings
•Effectively lead efforts to support department-wide initiatives
•Demonstrate strong writing skills to prepare written summaries
•Demonstrate a high level of discretion, integrity, and confidentiality
•Demonstrate intermediate to expert proficiency with Microsoft Office Suite
•Demonstrate strong analytical skills by compiling, analyzing, and interpreting statistical data to evaluate business processes and recommend efficiencies
•Demonstrate understanding and recognition of urgent situations and appropriate manner of handling
•Demonstrate initiative, resourcefulness and the ability to conduct research in support of initiatives and projects
•Effectively manage projects including timelines, deliverables, communication plans and briefings
•Confidently represent the Department, at internal meetings or external functions with the community, other County agencies, and, or State related activities
MINIMUM QUALIFICATIONS & CORE COMPETENCIES
In addition to the minimum qualifications, the ideal candidate will have knowledge and experience related to the following competencies:
Planning and Organizing- Organize and plan to ensure high productivity and efficiency
- Effectively prioritize multiple and competing tasks by managing time wisely
- Develop project timelines and manage multiple deliverables
Results Oriented and Problem Solving- Clearly understand and embrace the Vision and Mission of CSS in order to meet objectives, goals and deadlines
- Effectively maintain appropriate focus on outcomes and accomplishments
- Convey sense of urgency to complete tasks in a prompt and accurate manner
- Be self-sufficient and take initiative in work/projects
- Integrate new ideas and contemporary approaches into problem solving
- Identify problems needing immediate attention and follow through for resolution
Effective Communication (Verbal and Written)- Write effectively by using correct English grammar, punctuation and spelling, including producing written documentation that is appropriate for the audience
- Effective in communicating information verbally and using appropriate body language
- Ability to prepare and verbally present program support information to various groups
- Confidently represent Supervisor, Manager or CSS at internal organizational meetings and external activities
Analytical | Data Gathering- Knowledge of techniques for gathering, compiling, analyzing and presenting information verbally and in writing
- Ability to evaluate complex data and summarize the evaluation of such data in terms of business process improvements, trends, and/or recommendations
- Exhibits innovation and creativity in identifying and resolving problems as they occur
- Keen attention to detail
- Ability to use good judgment and decision making when conducting analysis of issues and data to support policy and decision making
- Analytical skills to gather program information, statistics and reports to identify issues and recommendations
Relationship Building | Interpersonal Skills- Establish and maintain cooperative working relationship with peers, supervisors, managers, government officials, vendors, community partners and the public
- Develop internal and external relationships to support collaboration, gain understanding, and build confidence in the CSS programs
- Collaborate with others in support of a project to ensure timely completion and quality product
MINIMUM QUALIFICATIONS
Click hereto learn more about the Minimum Qualifications for the Staff Specialist classification as well as the physical and mental requirements and the environmental conditions.
RECRUITMENT PROCESS
Human Resource Services screens all application materials for minimum qualifications. After screening, candidates who meet the minimum qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.
Application Screening | (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step.
Online Assessment | (Weighted 100%)
Candidates whose experience and education appear to best meet the needs of the department will be invited to participate in online examination (s) covering job-related competencies. Some components of this online assessment may be timed.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)
T he County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clickhereto review the policy.
Completion of a background investigation to the satisfaction of the County is required for most assignments.
Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at http://www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Brandy Soriaat (714) 245-4580 or Brandy.Soria@ssa.ocgov.com.
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 11/23/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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