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Job Description
Marketing Statement
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
Job Summary
Pay Rate
Part-Time Station Agent (ATU) Hourly Rate: $43.55/ Hour (Step 1) to $51.23/ Hour (Step 4)
*The starting hourly rate is $43.55/Hour (Step 1)
Reports To
As Assigned
Current Assignment
This announcement will be used to establish a pool of eligible candidates for vacancies that may occur over the next twelve (12) months.
This posting will close after receipt of 1,000 applications or on October 19, 2025; whichever comes first.
Under general supervision, Station Agents provide passenger information, ensure passenger safety and ensure that station equipment and facilities are operating properly. The Station Agent position has a significant impact on the level of customer satisfaction at BART. As BART's front line employees, Station Agents provide value-added service that is critical in maintaining current BART ridership and attracting new riders. Therefore, ideal candidates for the position of Station Agent must possess knowledge of the methods and techniques of dealing effectively with varied groups of individuals under both routine and emergency circumstances. They must deal with these individuals or groups, which may include individuals from various socio-economic groups, in a tactful, calm and confident manner. Additionally, ideal Station Agent candidates must possess the skills necessary to work independently and exercise sound judgment in a variety of situations.
In the selection process for this position, the successful candidate(s) will demonstrate the knowledge, skill and abilities described above, as well as demonstrate proficiency in areas necessary to perform the duties of the position, including (but not limited to):- Reliability
- Ability to effectively prioritize responsibilities
- Ability to interpret and apply oral and written instructions in a consistent manner
- Ability to maintain accurate and basic records
- Ability to clearly and accurately complete brief forms and reports
- Ability to detect unusual, hazardous or emergency situations and take appropriate actions within prescribed guidelines
Selection Process
This position is represented by Amalgamated Transit Union (ATU). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations)
The selection process for this position will be in accordance with the applicable collective bargaining agreement, including consideration of seniority as appropriate.
Application Process
Current employees are strongly encouraged to apply online, either at www.bart.gov, or on WebBART. Applicants needing assistance with the on line application process may receive additional information by calling (510) 464-6112. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
Examples of Duties
Provides information to passengers regarding service, fares, routes, schedules, delays, transfers and other connecting transit services.
Provides information regarding points of interest and street locations in the vicinity of the station.
Explains the operation of fare machines, elevators and other station equipment.
Assists with special problems and services such as handicapped access, bicycle permits, lost tickets, lost and found items, by taking prescribed action.
Calms angry or belligerent passengers, determines the nature of the problem, and takes appropriate corrective action.
Observes potential safety hazards, places barricades or takes other action and notifies the appropriate District personnel.
Takes prescribed action such as administering first aid, evacuating passengers and using a fire extinguisher during emergencies.
Monitors fare and transfer machines; performs fingertip maintenance on AFC equipment and empties ticket bins and refills transfer supplies to ensure continued operation.
Monitors gates, escalators, elevators and other equipment; places signs and barricades on inoperable equipment and notifies the prescribed staff.
Opens and closes station at appropriate times; uses a public address system to provide information and instruction.
Maintains logs of work activities; completes standard forms to report unusual circumstances and actions; requests supplies; monitors and learns to apply changes in operating and emergency procedures.
Minimum Qualifications
Education :
Possession of a High School diploma, GED or recognized equivalent.
Experience :
Four (4) years of (full-time equivalent) verifiable direct face to face customer service experience involving dealing with diverse and large groups of people.
Other Requirements :- Must obtain and maintain certificates and Station Agent certification as required by the District and/or PUC
- Must be willing to work off-hours shifts, holidays and weekends
- Must have sufficient physical capability to stand for a prolonged period of time, sit, walk, bend, stoop, and climb
- Must be able to work in confined spaces
- Must be able to lift materials and supplies weighing up to 30 pounds
- Must possess a valid California driver’s license and have a satisfactory driving record
Knowledge and Skills
Knowledge of :- Methods and techniques of dealing effectively with varied groups and individuals under both routine and emergency circumstances
Skill/Ability in :- Interpreting and applying oral and written instructions in a consistent manner
- Dealing with individuals from various socio-economic groups, including the disabled in a tactful, calm and confident manner
- Maintaining accurate and basic records and completing brief forms and reports clearly and accurately
- Working independently and exercising sound judgment in a variety of situations
- Detecting unusual, hazardous or emergency situations and taking appropriate actions within prescribed guidelines
- Learning the polices and applying procedures pertaining to the work, including station operating processes and procedures to follow in unusual or emergency situations
- Performing minor maintenance and adjustment to station equipment
Equal Employment Opportunity GroupBox1
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .
The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.
Highlights- Medical Coverage (or $350/month if opted out)
- Dental Coverage
- Vision Insurance (Basic and Enhanced Plans Available)
- Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
- 2% @ 55 (Classic Members)
- 2% @ 62 (PEPRA Members)
- Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
- Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
- 6.65% employer contribution up to annual maximum of $1,868.65
- Deferred Compensation & Roth 457
- Sick Leave: Provided as required by law
- Vacation Accruals: None
- Holidays: None
- Life Insurance w/ ability to obtain additional coverage
- Accidental Death and Dismemberment (AD&D) Insurance
- Short-Term Disability Insurance
- Flexible Spending Accounts: Health and Dependent Care
- Commuter Benefits
- Free BART Passes for BART employees and eligible family members.
Closing Date/Time: 10/19/2025 6:00 AM Pacific -
ABOUT THE COMPANY
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BART (Bay Area Rapid Transit)
Show moreThe BART story began in 1946. It began not by governmental fiat, but as a concept gradually evolving at informal gatherings of business and civic leaders on both sides of the San Francisco Bay. Facing a heavy post-war migration to the area and its consequent automobile boom, these people discussed ways of easing the mounting congestion that was clogging the bridges spanning the Bay. In 1947, a joint Army-Navy review Board concluded that another connecting link between San Francisco and Oakland would be needed in the years ahead to prevent intolerable congestion on the Bay Bridge. The link? An underwater tube devoted exclusively to high-speed electric trains.
Since 1911, visionaries had periodically brought up this Jules Verne concept. But now, pressure for a traffic solution increased with the population. In 1951, the State Legislature created the 26-member San Francisco Bay Area Rapid Transit Commission, comprised of representatives from each of the nine counties which touch the Bay. The Commission's charge was to study the Bay Area's long range transportation needs in the context of environmental problems and then recommend the best solution.
The Commission advised, in its final report in 1957, that any transportation plan must be coordinated with the area's total plan for future development. Since no development plan existed, the Commission prepared one itself. The result of their thoroughness is a master plan which did much to bring about coordinated planning in the Bay Area, and which was adopted a decade later by the Association of Bay Area Governments (ABAG).
The BART Concept is Born
The Commission's least-cost solution to traffic tie-ups was to recommend forming a five-county rapid transit district, whose mandate would be to build and operate a high-speed rapid rail network linking major commercial centers with suburban sub-centers.The Commission stated that, "If the Bay Area is to be preserved as a fine place to live and work, a regional rapid transit system is essential to prevent total dependence on automobiles and freeways."
Thus was born the environmental concept underlying BART. Acting on the Commission's recommendations, in 1957, the Legislature formed the San Francisco Bay Area Rapid Transit District, comprising the five counties of Alameda, Contra Costa, Marin, San Francisco and San Mateo. At this time, the District was granted a taxing power of five cents per $100 of assessed valuation. It also had authority to levy property taxes to support a general obligation bond issue, if approved by District voters. The State Legislature lowered the requirement for voter approval from 66 percent to 60 percent.
Between 1957 and 1962, engineering plans were developed for a system that would usher in a new era in rapid transit. Electric trains would run on grade-separated right-of-ways, reaching maximum speeds of 75-80 mph, averaging perhaps 45 mph, including station stops. Advanced transit cars, with sophisticated suspensions, braking and propulsion systems, and luxurious interiors, would be strong competition to "King Car " in the Bay Area. Stations would be pleasant, conveniently located, and striking architectural enhancements to their respective on-line communities.
BART employees in the 1970s.
Hundreds of meetings were held in the District communities to encourage local citizen participation in the development of routes and station locations. By midsummer, 1961, the final plan was submitted to the supervisors of the five District counties for approval. San Mateo County Supervisors were cool to the plan. Citing the high costs of a new system-plus adequate existing service from Southern Pacific commuter trains - they voted to withdraw their county from the District in December 1961.
With the District-wide tax base thus weakened by the withdrawal of San Mateo County, Marin County was forced to withdraw in early 1962 because its marginal tax base could not adequately absorb its share of BART's projected cost. Another important factor in Marin's withdrawal was an engineering controversy over the feasibility of carrying trains across the Golden Gate Bridge.
BART had started with a 16-member governing Board of Directors apportioned on county population size: four from Alameda and San Francisco Counties, three from Contra Costa and San Mateo, and two from Marin. When the District was reduced to three counties, the Board was reduced to 11 members: four from San Francisco and Alameda, and three from Contra Costa. Subsequently, in 1965, the District's enabling legislation was changed to apportion the BART Board with four Directors from each county, thus giving Contra Costa its fourth member on a 12-person Board. Two directors from each county, hence forth, were appointed by the County Board of Supervisors. The other two directors were appointed by committees of mayors of each county (with the exception of the City and County of San Francisco, whose sole mayor made these appointments).
The five-county plan was quickly revised to a three-county plan emphasizing rapid transit between San Francisco and the East Bay cities and suburbs of Contra Costa and Alameda counties. The new plan, elaborately detailed and presented as the "BART Composite Report, " was approved by supervisors of the three counties in July 1962, and placed on the ballot for the following November general election.
The plan required approval of 60 percent of the District's voters. It narrowly passed with a 61.2 percent vote District-wide, much to the surprise of many political experts who were confident it would fail. Indeed, one influential executive was reported to have said: "If I'd known the damn thing would have passed, I'd never have supported it. "
The voters approved a $792 million bond issue to finance a 71.5 mile high-speed transit system, consisting of 33 stations serving 17 communities in the three counties. The proposal also included another needed transit project: rebuilding 3.5 miles of the San Francisco Municipal Railway. The new line would link muni streetcar lines directly with BART and Market Street stations, and four new Muni stations would be built.
The additional cost of the transbay tube -- estimated at $133 million -- was to come from bonds issued by the California Toll Bridge Authority and secured by future Bay Area Bridge revenues. The additional cost of rolling stock, estimated at $71 million, was to be funded primarily from bonds issued against future operating revenues. Thus, the total cost of the system, as of 1962, was projected at $996 million. It would be the largest single public works project ever undertaken in the U.S. by the local citizenry.
After the election, engineers immediately started work on the final system designs, only to be halted by a taxpayer's suit filed against the District a month later. The validity of the bond election, and the legality of the District itself, were challenged. While the court ruled in favor of the District on both counts, six months of litigation cost $12 million in construction delays. This would be the first of many delays from litigation and time-consuming negotiations involving 166 separate agreements reached with on-line cities, counties, and other special districts. The democratic processes of building a new transit system would prove to be major cost factors that, however necessary, were not foreseen.
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