Clerk II

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.

Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrinya, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.

Applications and Supplemental Questionnaires will only be accepted on-line.

DESCRIPTION

THE COUNTY:

Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan

and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.

THE POSITION:

Clerk II is the journey level general clerical classification. Incumbents in this class perform functions which require the exercise of initiative and judgment. Incumbents perform a wide variety of moderately difficult clerical work, requiring the ability to choose among a limited number of alternatives in solving routine problems. Incumbents are assigned duties involving work with a variety of documents, formats or persons, frequently involving arithmetic calculations, typing specific information from a group of standardized source documents for entry into a data processing system, or performing a search and retrieval of computer file information by way of computer terminal (CRT) or personal computer. Positions at this level require that incumbents have the ability to identify errors in basic English spelling and grammar or arithmetic in documents which generally are not reviewed for technical detail or accuracy.

For more detailed information about the job classification, please visit: Clerk II (#1120)

THE IDEAL CANDIDATE:

In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

• Provided exceptional service to internal and external customers.

• Actively participated as a valued member of a work team.

• Maintained effectiveness when experiencing major changes in priorities, procedures and/or responsibilities.

• Assimilated and applied newly learned information on the job.

• Maintained quality performance while under presser or opposition.

• Ensured the quality and accuracy of your work products.

• Utilized effective approaches for choosing a course of action.

VACANCIES:

This is a countywide recruitment, and the immediate vacancies are in the Assessor's Office, Sheriff's Office, Probation Department, County Library, Alameda County Health, Public Works Agency, Social Services Agency, and Treasurer-Tax Collector. However, the eligible list resulting from this recruitment may be used by any County department or agency needing to fill a vacancy.



MINIMUM QUALIFICATIONS

Either I

The equivalent of six months of experience in the class of Clerk I in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

T he equivalent of one-year full time experience in clerical work.

Or III

Completion of a post high school clerical training program from a business school, vocational training center, or a clerical internship program which would enable the applicant to acquire the knowledge and abilities listed below.

License : Possession of a valid Driver’s license may be required for certain positions.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Basic elements of correct English usage, grammar, spelling, punctuation and arithmetic.
• General office practices, equipment, business correspondence.
• Multi-line telephone system.

Ability to:

• Perform general clerical work (typing, filing, reception) and learn the specific operations, procedures, and equipment of the office.
• Perform arithmetical computations.
• Understand and follow oral and written directions.
• Establish and maintain cooperative relations with the public, and other employees.
• Identify and correct errors in basic spelling, English grammar and math.
• Learn specific operations and procedures of job.
• Plan and organize one's own workload and files.
• Screen telephone calls and take complete and accurate messages.

Selective Certification Criteria:

A. For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy. Typing occupies more than 10 percent of working time.

B. For positions required to type at a speed of not less than 40 net words per minute from clear copy, and to transcribe dictation from dictating equipment. Transcription occupies more than 10 percent of working time. (Candidates indicating a willingness to use dictating equipment will be certified to those positions where using the equipment is required, without having to take a performance test).

Alternate Range Criteria:

1. For positions required to transcribe dictation from dictating machine recording, these duties occupying more than 10 percent of working time.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A virtual multiple-choice written component that will be weighted as qualifying only (pass/fail).

3) A virtual computer skills assessment with the following components (pass/fail):

A. Typing Test

B. Microsoft Word

C. Microsoft Excel

Only candidates who pass the written examination and computer skills assessment will be invited to the oral interview process.

4) A virtual oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components .

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN:


Deadline for Filing:

5:00 PM, Monday October 6, 2025

Review of Minimum Qualifications:
October 9, 2025
Virtual Written Examination:

Week of October 27, 2025

Virtual Performance Examination:

Week of November 17, 2025

Virtual Civil Service Pre-Recorded Oral Examination:

Week of December 8, 2025

Notification of Results:

Closing Date/Time: 10/6/2025 5:00:00 PM

• 

• County of Alameda

Show more