Trolley Supervisor

Position Description

The salary range posted in this bulletin represents the salary range for full-time positions. This position is a permanent part-time position, and compensation will be based on the number of hours worked.

Come and join the City of Fresno in achieving our mission of Building a Better Fresno!

Ready to steer your career in a new direction? The City of Fresno is looking for a dedicated and responsible leader to join our team as a Trolley Supervisor! In this exciting role, you will supervise the FresnoHOP Trolley Service, which connects locals and visitors to some of Fresno's most popular destinations from Fresno State and Campus Pointe to the Brewery District, Cultural Arts District, and the Tower District. FresnoHOP also offers special event services and chart options, offering a unique and exciting way for groups to explore Fresno or add a special touch to any occasion. As the Trolley Supervisor, you will oversee daily operations, lead a team of Trolley Operators, promote the trolley service, and ensure every ride is an unforgettable experience. If you love working with people, have strong organizational skills, and are excited about being a part of a service that brings the community together and highlights the best of Fresno, apply today!

Duties may include, but are not limited to, the following:
- Supervise Trolley Operators and assign daily tasks.
- Monitor routes and address service interruptions.
- Train and evaluate Trolley Operators for safety and performance.
- Resolve passenger complaints promptly and professionally.
- Maintain information on routes, schedules, entertainment, restaurants, and points of interest.
- Promote the trolley service to the public.
- Conduct pre-trip and post-trip vehicle inspections.
- Prepare and maintain accurate operational reports.
- Build effective relationships with staff, passengers, and the public.
- Operate a trolley bus when required to meet service needs.
- Perform related duties as required.

Duties and schedules may vary by assignment. Please inquire about the specific schedule if called upon for an interview. Incumbents may be required to work nights, weekends, and holidays as needed.

Full job specification may be viewed at:
https://www.fresno.gov/wp-content/uploads/2025/04/Trolley-Supervisor-04_25.pdf

View "We Work For You" video to get an inside look at how rewarding it is to work for the City of Fresno: https://youtu.be/RjOUf52KPrk?si=NmkwtgYbTxdKcKOz

The current vacancy exists in the General Services Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

Pay,Benefits, & Work Schedule

BENEFITS: UNIT 13 Classification - City of Fresno Professional Employees Association (CFPEA)

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
MANAGEMENT LEAVE: 60 hours per fiscal year for exempt employees.
ANNUAL LEAVE: Accrue 15.5 hours per month with cash out provisions.
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City.
LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Permanent Part-Time (PPT) employees will participate in the City's Health and Welfare plan choosing between a contribution or a non-contribution plan, some positions may be eligible for an opt-out option. Pursuant to Fresno City Charter section 1100, Permanent Part-Time employees do not participate in the City's Retirement System. However, if a successful PPT candidate has previously participated in either of the City's Retirement Systems (Fire & Police Retirement Systems of City or Employees Retirement System) and are still an active or retired member, they will be required to participate in the retirement system pursuant to applicable Fresno Municipal Code sections 3-334 or 3-543 and may need reinstatement approval by the Retirement Board.

For additional information, please refer to Unit 13's Memoranda of Understanding "Benefits for Permanent Part-Time Employees" on Page 36 at this link:
https://www.fresno.gov/wp-content/uploads/2025/02/Unit-13-Exempt-Supervisory-and-Professional-and-Non-Exempt-Professional-MOU.pdf

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and do not assure placement on the eligible list.

Possession of an Associate's Degree from an accredited college or university in transportation, public or business administration or a closely related field

AND

Three (3) years of experience in transit or trolley service operations.

Additional qualifying experience may be substituted for the required education on a year for year basis.

If qualifying with education, APPLICANTS MUST ATTACH A COPY OF TRANSCRIPTS (instructions below on how to attach documents). Applications lacking the attachment may be rejected.

AND

Possession and continued maintenance of a valid Class A or a valid Class B California Driver's License with Passenger endorsement at the time of appointment. Failure to maintain the required license shall be cause for termination from this classification.

Please complete your driver's license information under the Licenses and Certifications section of the online application.

APPLICANTS MUST ATTACH A CURRENT COPY OF THEIR DRIVING RECORD (issued within the past 30 days) obtained from the Department of Motor Vehicles. Applications lacking this documentation may be rejected. Please review the "Additional Information" section below for attachment instructions.

Additional Requirements

The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held. Please SPECIFY THE TRANSIT OR TROLLEY SERVICE OPERATIONS DUTIES with which you have experience in your application. Resumes will not be accepted in lieu of a completed employment application and will not be used to evaluate minimum requirements. Applications lacking a completed work experience section may be rejected.

Possession of a certificate of completion of a Transit Supervisor Certificate from the U.S. Department of Transportation - Transportation Safety Institute prior to the end of the probationary period. Failure to obtain the required certification within the specified time period shall be cause for termination from this classification. Possession of a certificate of completion of an Instructors Course for Transit Trainers Certificate from the U.S. Department of Transportation - Transportation Safety Institute prior to the end of the probationary period. Failure to obtain the required certification within the specified time period shall be cause for termination from this classification. Depending on assignment, may be required to obtain and maintain additional certificates and/or license.

The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.

This position is designated as being Safety Sensitive and requires all eligibles offered employment to successfully pass a drug test prior to employment. Federal law requires that applicants for positions involving the operation of certain transit vehicles, revenue services vehicles, the transportation of hazardous materials or heavy equipment over 26,001 pounds requiring a commercial driver's license, must undergo pre-employment drug testing as a condition of employment and may be subject to random alcohol and drug testing throughout their employment in this position.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline, or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

The selection process may consist of the following:

APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation.

ORAL EXAM - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate in areas which may include, but not limited to, safe trolley bus operating practices, ability to coach and train drivers, knowledge of transit operations and scheduling, ability to maintain records and reports, familiarity with local routes, customer service skills, and ability to establish effective working relationships and/or other job related topics.

Candidates must achieve a passing score to qualify for the eligible list.

The Oral Exam date is tentatively scheduled for the week of September 8th, 2025.

Veteran Preference Regulations

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.

Additional Information

HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION:
On the Careers Home page, under the section "My Career Tools" (located towards the top right of the page), Select "Cover Letters & Attachments", and then "Add Attachments".

For Attachment Type, choose the best option (i.e. "DIPLOMA/TRANSCRIPTS or DD214"). If you do not see a good choice, use "Reference Attachments". Under Attachment Purpose, you can TYPE a description. Select "Add Attachment" and hit the "Browse" button to locate your attachment. After you select your attachment, select "Open", click "Upload" and then "Save & Return". Confirm your attachment has been uploaded, then proceed to COMPLETE YOUR ONLINE APPLICATION.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 08/12/2025

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• City of Fresno

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