Desktop and Mobile Administrator - Technology Services

Description

The Desktop & Mobile Administrator is responsible for continually improving the security and reliability of county desktop computers and mobile devices. The position is responsible for enforcing policies through software tools to ensure compliance with various security and technology standards and guidelines. The position is responsible for ensuring county computers and mobile devices are updated and patched in a timely manner to minimize exposure to security vulnerabilities. In addition, the position is also responsible for understanding and maintaining compliance with software licensing agreements and tracking software installed on county computers and devices. The Desktop & Mobile Administrator is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.

Examples of Duties

Monitors, updates, and maintains all software on county computers and mobile devices to improve user experience and efficiency and reduce software and training costs. Makes use of advanced server and cloud-based desktop management tools to perform largescale, high-risk deployments of new software and upgrades.

Tests and deploys operating system and application software security patches and bug fixes.

Tests and deploys hardware BIOS firmware and drivers. Utilizes advanced server and cloud based tools to automate the deployment process. Develops customized software deployment scripts based on department requirements. Configures and enforces security standards on desktops and mobile devices.

Manages risks associated with software license compliance. Analyzes software license contracts and End User License Agreements (EULA) to ensure legal compliance and prevent legal liability.

Monitors purchase orders for purchased software and computers. Updates inventory, as necessary. Installs, configures, and maintains advanced server and cloud-based software license management tools. Creates SQL queries and custom reports to perform audits over software license data.

Performs software audits to identify out-of-date software and makes recommendations for replacement or upgrades.

Configures and maintains Mobile Device Management (MDM) software and ensures mobile device implementations align with county policy and standards. Manages Apple business account for Apple iOS devices and supports Federated Apple ID.

Researches and identifies known desktop and mobile software security vulnerabilities and trends. Analyzes vulnerability data to understand how it applies to the county and how it impacts various teams and IT components.

Utilizes the CIS-CAT Pro Assessor to develop a hardened gold image for all county desktops and laptops. Manages software and drivers installed on the gold image. Monitors the CIS Dashboard to maintain the hardened gold image.

Acts as a project manager for desktop, mobile, and software-related projects and upgrades. Educates and prepares employees for new software and upgrades; coordinates training programs.

Researches, evaluates, tests, and recommends new software beneficial for county employees. Obtains software quotes and processes orders. Recommends cost-effective licensing models to reduce overall software licensing costs.

Performs basic server and network administration. Performs network user account management (creates, modifies, and deletes user accounts). Manages computer objects, user account permissions and group policy within Active Directory.

Utilizes security scanning tools to scan county computers and mobile devices for known vulnerabilities and develops a plan to remediate the vulnerabilities.

Provides advanced technical support, installation, and repairs for computers, printers, peripherals, and software. Assists with answering and supporting Help Desk calls during high volume periods.

Develops and recommends policies and procedures related to software management.

Provides a weekly written report to the Desktop Operations Manager.

Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations.

Displays and reflects the culture, mission, vision, values, and direction of the department.

Regular and punctual attendance is required.

Performs other related duties as required.

Minimum Qualifications

High School Diploma or GED and a minimum four years of experience in a related field; or an equivalent combination of education and related experience required.

Associate Degree preferred.

Experience with Microsoft System Center or InTune and enterprise-class desktop, software, patch, and licensing management tools preferred.

Must not have any Class B misdemeanor or higher convictions or deferred adjudications.

Supplemental Information

To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list.

Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.

*Note: These benefits are not includedfor Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.

Denton Countyis an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

Family Medical Leave:Denton Countyemployees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.
The FMLA provides for up to 12 weeks of job-protected leave

• for the birth, adoption, or placement of a child for foster care
• to care for a child, spouse, or parent with a serious health condition
• for an employee with a serious health condition

Employees who will be away from work for one of these reasons should contact Human Resources for additional information. When possible, an employee should provide at least 30 days advance notice. In the case of an emergency, notification should be made as soon as possible.

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlasp.pdf

Closing Date/Time: Continuous

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• Denton County

• 940-349-3088

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