Police Dispatcher II

Job Summary

The Communications and Records section dispatches university police and other public safety personnel and operates as the primary campus public safety answering point using an enhanced 9-1-1 telephone system. The Police Dispatcher performs initial caller interrogation to determine the appropriate level of service needed in emergency situations and allocates appropriate personnel and resources to incidents. Fire and emergency medical response are initiated by the Police Dispatcher and are transferred to allied agencies. The Police Dispatcher offers pre-arrival patient-care instructions and performs other duties of emergency medical dispatch using guidelines established by the appropriate Emergency Medical Services Agency. The Communications and Records section is also the central records repository for the University Police Department and the law enforcement-related portion of the Parking and Commuter Services section.

Department Summary

Under the administration of the Chief of Police, the University Police Department is responsible for the safety, health and well-being of the university community. The University Police Department consists of two divisions, an Operations Division managed by a Deputy Chief and Lieutenant, and a Support Division managed by an Associate Director. Communications and Records is within the Support Division, is supervised by a Communications and Records Manager, and is staffed by 5 staff Police Dispatchers and 1-10 Hourly/On-Call staff Police Dispatchers.

Key Qualifications

• Thorough knowledge of legal codes, restrictions, and requirements; procedures and techniques for receiving complaints and calls for service, and for dispatching and communicating with field units; information systems (CJIS, CLETS, OMV, DOJ, LEDS, NCIC, NLETS); public safety-related agencies and field units/personnel; agency rules and procedures; and equipment operating procedures.
• Ability to present, describe and summarize information orally using clear, concise and appropriate language in an organized manner and to derive the correct meaning from various types of information received orally (e.g. giving and understanding instructions, directions, descriptions, explanations, etc.). This includes competency in applying job-specific vocal and listening techniques.
• Thorough knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
• Ability to effectively converse using police radio systems.
• Working knowledge of public safety-related agencies and the respective communication protocols.

Education and Experience

• High school diploma or equivalent.
• Must be able to type 40 wpm.
• Two years of demonstrated competency using a computer-aided dispatch (CAD) and a two-way radio communication system in a law enforcement or comparable agency within the last ten years.
• Must possess a current P.O.S.T. Public Safety Dispatcher certificate.
• Must have successfully completed or be able to complete within one year of hire, the P.O.S.T. Communication Training Officer Course AND the P.O.S.T. Records Course.
• Selected candidates must successfully pass a pre employment background and fingerprinting check as well as a general medical examination, drug test, and hearing test and supplemental P.O.S.T. requirements for dispatchers such as physical and psychological examinations, hearing test, drug testing and related requirements

Salary and Benefits

Anticipated Hiring Range: $71,000 - $85,000 annually

Classification Range: $49,728 - $90,000 annually

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu .

Equal Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Positions are posted for a minimum of 14 calendar days.

Advertised: Mar 24 2025 Pacific Daylight Time
Applications close:

• 

• California Polytechnic State University

• 805-756-2236

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