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Job Description
Customer Service Representative
Division of Workers' Compensation
Case Management Unit
Annual Salary: $38,887
Why you will love this position:
The Workers’ Compensation Case Management Unit within the Division is an excellent launching pad for those looking to kickstart their careers in the Workers' Compensation sector or State Government. Our dedicated team handles injury establishment processing, case updates, and customer education. We take pride in fostering a lively work environment and equipping our employees with the essential training and resources needed for success. If you are intrigued by this opportunity and wish to contribute, we encourage you to submit your application today.
What you will do:- Retrieve files from a shared network drive for statewide and external stakeholders.
- Electronically separate Division documents into proper Case files for injured employees.
- Process confidential documents in an accurate and timely manner.
- Assist and educate our stakeholders via phone and email.
- Review and provide quality assurance for externally scanned documents and request rescans as necessary.
- Assist with documenting, storing, retaining, and destroying paper documents.
All you need for success:
Qualifications- 2 years of relevant experience
Desired Attributes- Proficiency in using Adobe Acrobat Pro, Microsoft Word, Excel, and PowerPoint.
- Strong interpersonal skills and ability to professionally communicate both orally and in writing.
- Comprehensive knowledge of office practices, procedures, and equipment.
- Ability to exercise independent judgment and initiative within established policies and procedures.
- Ability to be highly motivated and work as part of a diverse team.
- Ability to quickly learn new applications/systems.
- Ability to establish and maintain effective working relationships with co-workers and the public.
- Ability to complete assignments accurately within specified timeframes.
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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