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Job Description
Job Summary
Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful?
Are you looking for an opportunity, where you can truly make a difference in the lives of others?
If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center.
We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service.
What it takes to make the team- You must display a positive, upbeat, team focused attitude
- You must be able to work calmly under pressure, while making time-sensitive decisions
- To achieve daily success, you must be able to work well as part of a team
- Being solution oriented and open to innovation
- We work in a fast-paced environment, being able to adapt to change quickly, is a necessity
- Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance
- You must be dependable, as the success of our team depends on it
Essential Job Functions- Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses.
- Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments
- Provide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations
- Provide instruction and general guidance to the community during non-emergency situations
- Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelines
- Coordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistance
- Make quick decisions in emergency situations in the interest our community and other first responders
- Perform general clerical and support duties, relative to Public Safety
Our Schedule- We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a must
- After graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications Center
The benefits of working for the City of Grand Prairie Emergency Communications Center
- A competitive pay, starting at $25.50/hour
- Competitive Lateral Pay Opportunities
- 3 to 4 days off per week
- Endless opportunities for skill advancement and training
- 2 to 1 match into Texas Municipal Retirement System
- Great Medical, Dental and Vision Insurance
- Paid Time off
- Stable work environment
- Tuition Reimbursement
- Certification Pay
Minimum Qualifications- Must be at least 18 years of age
- Ability to read, write and speak English fluently
- Valid Texas Driver's License
- This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen
- Minimum of 1 year customer service experience
- Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency
- Candidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation.
- No Marijuana/THC usage in the last rolling calendar year
- No Felony or Class A Misdemeanor conviction, deferred adjudication or pre-trail diversion
- No Family Violence conviction, deferred adjudication or pre-trail diversion
- No Class B Misdemeanor conviction, deferred adjudication or pre-trail diversion in the last 10 years
- No DUI/DWI conviction, deferred adjudication or pre-trail diversions in the last 10 years
- No open arrest/case for any criminal offense
The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits
Closing Date/Time: 3/28/2025 5:00 PM Central -
Special Instructions
3/28/2025 5:00 PM Central -
ABOUT THE COMPANY
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City of Grand Prairie
Show moreWelcome to the City of Grand Prairie! We Live Life Grand here – about 200,640 residents call Grand Prairie home, and we’re still growing. Grand Prairie is the 16th largest city in Texas and the 125th largest city in the United States, but we still have small town values. We are rated the #1 Best Place to Retire in the U.S., 2nd Happiest City in Texas, 5th Best City for First-Time Home Buyers in Texas, 7th Safest Large City in Texas, and in the Top 50 U.S. Best Place to
Raise a Family!We have attractions that draw almost 10 million visitors a year to:
- Epic Waters Indoor Water Park showcasing 80,000 square feet of year-round water fun referred to as a “cruise ship on land”
- The Summit Active Adult Center with state-of-the-art fitness training, indoor infinity edge pool with lap lanes and exercise vortex, theater, game room, sauna
- PlayGrand Adventures (10-acre, all-accessible playground) is an exciting opportunity to provide a safe and fun playground experience for all ages and abilities (open late 2019)
- Firehouse Gastro Park restaurant downtown (conversion of historic Firehouse #1)
- Lone Star Park Thoroughbred Horse Race Track
- The Theatre at Grand Prairie concert venue
- Historic Uptown Theater in downtown
- IKEA, Living Spaces and the Premium Outlet Mall
- Traders Village
- Lake Joe Pool
- Ripley’s Believe It Or Not! And Palace of Wax
- Epic Central Park, a 172-acre park with five lakes, a Grand Lawn amphitheater, trails and a water and light show
- Chicken N’ Pickle
- Bolder Adventure Park
- The Epic Arts, Fitness and Entertainment Center with $1 million in cardio and strength training equipment, indoor walking/jogging track, group fitness and more
Grand Prairie recently welcomed more than 50 new restaurants and retail stores along SH 161, and development continues at a brisk pace. The city offers a vibrant lifestyle, with the best parks in the nation, more amenities than most, affordable to affluent housing and friendly neighbors.
City employees work hard to ensure Grand Prairie is known as an organization that creates Raving Fans by delivering world-class service. Our employee family and elected officials constantly live our values, aggressively move toward our vision and are always looking for ways to make the business of running a city even better.The hard work, positive input and optimism of all our city employees all play a key role in our success. We look forward to you joining our
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