Director, Clinical System Configuration & Portfolio (Director I)
CalOptimaCalOptima Health is seeking a highly motivated an experienced
Director, Clinical System Configuration & Portfolio (Director I) to join our team. The Director, Clinical System Configuration and Portfolio Management (Medical Management) will be responsible for providing oversight of clinical system contracts, liaison efforts with all parties, and prioritizing and tracking configuration requests. The incumbent will lead the development of protocols to track, prioritize and oversee clinical system integration. The incumbent will also be responsible for new and change request tracking and completions, defect management and process enhancement recommendations to create continued automation and efficiencies. The incumbent will ensure internal and external entities meet clinical configuration deadlines and that all defects, system issues and planned outages are researched, planned and communicated to provide minimal impact on delivery of care.
Position Information: - Department: Medical Management
- Salary Grade: 320 - $170,772 - $273,234 ($82.10 - $131.3625)
- Work Arrangement: Full Telework
**This position is eligible for telework in California.**
Duties & Responsibilities: - 50% - Leadership Functions
- Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.
- Manages and oversees team members, including assigning and evaluating work, making recommendations on hiring, training and setting goals, conducting performance evaluations and recommending and implementing corrective actions up to and including termination.
- Collaborates with leadership and across departments to ensure the successful launch of key CalOptima Health initiatives and to ensure the initiatives function successfully within the CalOptima Health environment.
- Partners with CalOptima Health's leadership to leverage opportunities for program enhancement and growth in the context of CalOptima Health's strategic plan.
- Drives change and ensures communication with internal and external stakeholders for all CalOptima Health clinical configuration needs and enhancements.
- Guides the shared understanding of clinical functionality across diverse teams and departments about best practice clinical functionality in product design and configuration.
- Establishes and maintains a strong internal and external presence, engaging directly with internal ITS and external vendors to communicate and oversee strategic approaches to CalOptima Health's clinical configuration and digital transformation.
- Promotes a culture of accountability, excellence and continuous improvement with internal and external partners through exemplary leadership practices.
- 45% - Program Oversight
- Co-develops the short term and long-term configuration portfolio tool and strategy for the continued development and integration for all clinical platforms (e.g., Portal, MCG).
- Ensures continued identification and prioritization of expanding the automation of manual processes with clinical development (e.g., deviation handling, data transfers, custom reports/metrics).
- Provides cross functional guidance and expertise for best practices for system configurations, setup, and ease of use for downstream users.
- Contributes to the development of policies and procedures that support effective tracking and oversight of clinical configuration needs for efficiencies, compliance and delivery of care.
- Develops and streamlines communication strategies to facilitate seamless information flow among Information Technology Services (ITS), clinical system vendors and clinical business units and executives.
- Serves as a consultant and subject matter expert internally and externally to establish alignment in all utilization management (UM) protocols including physical health Utilization Management (UM), Behavioral Health Integration, Pharmacy and Long-Term Services and Supports to maximize gained efficiencies in clinical configuration across programs.
- Facilitates clinical configuration improvement planning and escalation discussions with leadership including the executive team and Chief Medical Officer as appropriate.
- Participates and presents in CalOptima Health's committee meetings.
- 5% - Completes other projects and duties as assigned.
Minimum Qualifications: - Bachelor's degree in health information, systems or health related field required PLUS 7 years of experience managing teams responsible for configuring and maintaining clinical systems; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
- Experience with prior authorization, utilization management, and clinical operations
- Experience with data exchange/clinical system transformation and/or integration/interoperability analysis and implementation.
Preferred Qualifications: - Master's degree in health information, systems or health related field.
Required Licensure / Certifications: Knowledge & Abilities:
- Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
- Work independently and exercise sound judgment.
- Communicate clearly and concisely, both orally and in writing.
- Work a flexible schedule; available to participate in evening and weekend events.
- Organize, be analytical, problem-solve and possess project management skills.
- Work in a fast-paced environment and in an efficient manner.
- Manage multiple projects and identify opportunities for internal and external collaboration.
- Motivate and lead multi-program teams and external committees/coalitions.
- Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Physical Requirements (With or Without Accommodations): - Ability to visually read information from computer screens, forms and other printed materials and information.
- Ability to speak (enunciate) clearly in conversation and general communication.
- Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
- Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
- Lifting and moving objects, patients and/or equipment 10 to 25 pounds
Work Environment:If located at the 500, 505 Building or a remote work location:
- Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
- There are no harmful environmental conditions present for this job.
- The noise level in this work environment is usually moderate.
If located at PACE:
- Work is typically indoors in a clinical setting serving the frail and elderly.
- There may be harmful or hazardous environmental conditions present for this job.
- The noise level in this work environment is usually moderate to loud.
If located in the Community:
- Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
- Employee will occasionally work outdoors in varied temperatures.
- There may be harmful or hazardous environmental conditions present for this job.
- The noise level in this work environment is usually moderate to loud.
About CalOptima Health:
CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay!
About our Benefits & Wellness options:
At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the
2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONSApplications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is
October 11, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview.The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.
Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.
CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.To apply, please visit: https://jobs.caloptima.org/jobs/director-clinical-system-configuration-amp-amp-portfolio-director-i-505-city-parkway-west-california-united-states
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