Business Services Analyst

Position Description

The City of Tacoma's Environmental Services (ES) Business Operations Division is seeking a full-time Business Services Analyst. This position provides inter-divisional collaborative and consulting services to assist and advise management and employees through the development of an Electronic Documentation System (EDS). The EDS is an advanced web-based system of information customized to Environmental Services’ needs to manage a wide variety of documents. This includes a National Pollutant Discharge Elimination System Operations and Maintenance (O&M) Manual; and additional document libraries related to ISO 14001, a training plan database, permits, Standard Operating Procedures, and Emergency Response Plans. This position serves as the primary technical writer to develop and revise a variety of existing paper manuals, documents, and tools that have not yet been converted to electronic documents.

In ES we believe everything we do creates a better Tacoma by promoting healthy neighborhoods and a thriving Puget Sound. We are committed to partnering with our community, fostering a great employee culture, and continuing to improve our award-winning operations with a clear focus on safety. We are looking for employees who embrace and live by our shared core values and commit to our shared purpose of making our community better.

The incumbent Business Services Analyst is responsible for providing advanced coordination and support to ES leadership by conducting data analyses and producing complex and varied reports; and providing professional and technical insight through the development of studies and analyses of current and proposed systems.

If the below list of personal traits sounds like you, then you are just the type of person we are looking for to join our team!

• Proactive, driven, and motivated self-starter
• Highly organized with exceptional multi-tasking abilities
• Strong attention to details, data, and deadlines
• Strong written and interpersonal communication skills
• Intrinsic drive for results and accountability
• Outstanding people skills and professionalism
• Solution-driven mindset with a process improvement focus

Essential Duties:

• Manage & maintain the EDS for the Central and North End Wastewater Treatment Plants, including the required electronic O&M manual (eO&M).
• Perform investigations and analysis of information and data contained in the eO&M and makes recommendations for enhancements and improvements.
• Plan, organize, create required Pump Station and Sewer Transmission Manuals.
• Use expertise to resolve problems and recommend solutions related to documentation needs, including information analysis and flow charting to clarify processes/procedures.
• Conduct outreach through to ES employees to obtain user statistics, enhance understanding of processes, and increase user satisfaction.
• Perform work safely, using proper PPE and following safety standards for working in an industrial environment.
• Facilitate and attend meetings, and train employees on use of the EDS.
• Utilize best practices to develop, compile, and analyze technical information and data to prepare reports, dashboards, and other metric monitoring tools.
• Utilize best practices to develop clear, informative, and appealing reports and dashboards for better performance metrics monitoring.
• Other duties as assigned.

This role necessitates proficiency in project and data management, recognizing the significance of data in decision making. It involves formulating strategic approaches for leadership review, adhering to City policies and procedures, Tacoma Municipal Code, and effectively collaborating with various social, cultural, and/or economic groups, in support of the diverse community we serve.

Applicants must demonstrate an understanding of cultural responsiveness, change management, government systems, data analysis, program development, research, best practices, and facilitation.

Qualifications

MINIMUM EDUCATION*
Bachelor's degree public or business administration or directly related field

MINIMUM EXPERIENCE*
2 years of analytical and/or program coordination/management work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education

LICENSING, CERTIFICATIONS AND OTHER REQUIREMENTS:

• Appointment is subject to passing a background check and reference checks.

DESIRED QUALIFICATIONS

• 2 or more years working with electronic document or database management
• Strong program management skills
• Proficiency in Microsoft Office, SharePoint, Smartsheet, Tableaus, Articulate, SAP, and e-Builder
• Effective use of illustrating, flowcharting, and presentation software

*Studies have shown that women and people of color are less likely to apply for jobs unless they meet all of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable experience, please tell us about it.

Knowledge & Skills

Knowledge & Skills

Data management, analysis, reporting, and visualization
Use data and information in a clear and rational process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Gather, assemble, analyze and evaluate facts to draw logical conclusions, make proper recommendations and prepare clear, concise, and comprehensive written reports which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication.

Research
Effectively identify, collect, organize and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation using current software and techniques. Compile and maintain reports, records, and various other forms of pertinent information in an organized and professional manner.

Problem Solving
Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges. Employ expertise, credibility, and effective partnering to help customers and stakeholders identify, evaluate and resolve complex or sensitive issues, problems and service needs.

Communications Effectiveness
Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Prioritizes clear and accountable communication and listening skills to other staff, departments, and stakeholders.

Professionalism
Conduct all assignments in a professional and timely manner. Work with confidentiality and discretion. Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training. Model effective group behavior such as listening, discussing, negotiating, encouraging and motivating. Maintain current knowledge of industry by reading and interpreting applicable ordinances, rules, regulations, practices, policies and procedures.

Coordinating and Organizing
Effectively coordinate activities, services, and schedules to ensure smooth and efficient operations of work.

Technical Writing Skills
Prepare and publish reports, manuals, guidelines, and other forms of documentation effectively. Perform research, proofread writing, collaborate with others, and meet deadlines.

Selection Process & Supplemental Information

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.

One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

WHY WORK FOR THE CITY?
The City of Tacoma offers a generous program of employee benefits:

• Outstanding working conditions and an exceptional quality-of-life environment.
• Medical coverage for eligible employees, spouses and dependents, including children up to age 26.
• Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
• Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
• Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
• Personal time off.
• Paid holidays.
• A great pension plan.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.

Agency
City of Tacoma

Address
Human Resources Department
747 Market Street
Tacoma, Washington, 98402-3764

Phone
253-591-5400

Website
http://www.cityoftacoma.org

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 9/9/2024 5:00 PM Pacific

Tacoma, Washington United States View Map