Transportation Mobility Service Officer I

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field.

Licenses or Certifications:

• Valid Texas Class C Driver License.
• Must obtain CPR certification within six (6) months of hire.

Physical Requirements:

• Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic.

Notes to Applicants Pay Range
$21.18 - $23.56

Hours
Wednesday - Friday;
1:30 p.m. to Midnight.
Saturday shift will alternate; 10:00 a.m. to 8:30 p.m. or 1:30 p.m. to Midnight
Job Close Date 09/19/2024 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1111 Rio Grande St Preferred Qualifications
Preferred Experience:

• Experience handling sensitive interactions with the public.
• Experience in code and parking/ground transportation enforcement of local and state transportation ordinances and laws or related field.
• Experience investigating and resolving parking/ground transportation violation disputes.
• Experience working with local, county, and state law enforcement units.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Patrols assigned area to direct and expedite the flow of vehicular traffic by reporting, correcting, and addressing mobility issues. Enforces parking regulations and issues citations for violations of State and City laws and ordinances; testifies in court for contested hearings. Marks vehicles to detect abuse of timed areas; immobilizes or impounds vehicles or property in violation of State and City laws and ordinances. Monitors and reports major thoroughfares and intersections to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting mobility issues. Reports roadway hazards that impede the normal traffic flow. Responds to minor traffic collisions to direct and expedite the flow of traffic. Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences. Answers questions concerning parking payment options and zones and provides wayfinding assistance to the public. Completes reports, maintains logs, and responds to other correspondence from City employees and the public.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of State and City laws and ordinances, municipal codes, and regulations.
• Knowledge of City and departmental policies and procedures.
• Knowledge of City streets and places of interest.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict, difficult, and uncertain situations.
• Skill in responding calmly to emergency situations.
• Skill in effective oral and written communication.
• Skill in using computers and related software.
• Skill in the use of hand tools and measuring devices.
• Ability to write complete, accurate, and timely reports.
• Ability to testify in court regarding facts in contested citation.
• Ability to safely direct traffic.
• Ability to read, interpret, and apply State and City laws and ordinances, as well as City and department policies and procedures.
• Ability to exercise discretion in issuance of citations and impoundment of vehicles.
• Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
• Ability to provide minor mechanical assistance to disabled vehicles.
• Ability to work outside in all kinds of inclement weather conditions.
• Ability to obtain CPR and First Aid certification.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to be certified to carry OC/pepper spray.
• Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
• Ability to handle physical requirements of the job.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for a Transportation Mobility Service Officer I are graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field. Do you meet these minimum qualifications?

• Yes
• No

* This position requires that you obtain CPR certification within six (6) months of hire. Are you able to meet this requirement?

• Yes
• No

* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver License or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Describe how you meet the minimum education and experience qualifications for this position.
(Open Ended Question)
* How many years of experience do you have in parking enforcement or law enforcement related experience?

• None
• 1 - 2 years
• 3 - 4 years
• 5 or more years

* How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

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