Working Title: Member Services Analyst
Classification Title: Administrative Analyst/Specialist - Exempt I
Posting Details Priority Application Date (Posting will remain open until filled): Sunday, September 8, 2024 @ 11:55 p.m. PST
Hiring Preference
Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Position Summary This position provides administrative support for the day-to-day and long-range operations of the Alumni Relations department, including alumni/customer service, membership processing, data reporting and analytics, data integrity, participation processing, gift acceptance and processing, calendaring, alumni research, and support for donor relations and engagement. The Member Services Analyst must be very organized with attention to detail and have strong interpersonal skills with an ability to work well with others and promote collaboration and communication within the division. This position reports directly to the Assistant Vice President of Alumni Services with project work direction from the Lead Alumni Communications and Outreach Officer.
Overall, the Member Services Analyst supports the goals of Alumni Relations and the mission of the Sacramento State Alumni Association, to inspire belonging, create lifelong connections, and amplify pride as a Hornet family through community engagement, communication, and celebration.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: Anticipated hiring at the minimum of the classification range ($4,598 per month)
CSU Classification Salary Range: $4,598 per month - $ 8,318 per month
Best-in-class Benefits: Click here to learn more
CSU Total Compensation: Click here to learn more
Salary Grade/Range: 2
Recruitment Type: Regular (Probationary)
Time Base : Full-Time
Pay Plan : 12 months
Work Hours: Monday - Friday, 8:00 am - 5:00 pm, Partial telework schedule (1 work from home day per week) may be available after training period, subject to management approval.
Department Information Operating as an interdependent alumni organization, Alumni Relations (a campus department) and the Sacramento State Alumni Association (a 501 (c)(3) non-profit organization), our mission is to connect, engage and celebrate the alumni, students and friends of Sacramento State while building lifelong relationships that support the future of our University.
To accomplish this, we engage volunteer leaders through the Alumni Association Board of Directors, Board Committees, and Alumni Chapters and Networks, in encouraging philanthropic support, supporting the mission of the University and overall striving to create an inclusive community of engaged alumni.
We are responsible for planning and funding engagement programs, alumni recognition/awards events, mixers, reunions, recent graduate activities, student engagement, and alumni communications. In addition to these engagement opportunities, we award scholarships, manage and maintain the Leslie & Anita Harper Alumni Center, solicit programmatic sponsorships and scholarship donations, and support Alumni Association Membership.
Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Required Qualifications Computer proficiency with proven ability to use standard office software (e.g., Microsoft Office Suite), internet search engines, CRM database applications; and other tools to process data and create reports. Strong interpersonal skills with the ability to interact in an effective and appropriate manner with diverse populations. Highly developed problem-solving skills, with demonstrated sound judgement in identifying issues, evaluating the situation, interpreting and applying policies and procedures, defining objectives, and formulating a recommended plan of action. Experience in maintaining, monitoring, and tracking participation, engagement metrics, communication metrics, and financial support with online payment reconciliations and fund balances; Effective analytical skills with the ability write concise, detailed, and accurate reports Strong verbal and written communication skills Organizational skills with the ability to meet multiple deadlines and achieve established goals in a fast-paced environment Ability to work independently as well as collaboratively Ability to deal with confidential matters with tact and sensitivity Excellent verbal and written communication skills. Demonstrated project management and organizational skills; ability to set priorities and meet deadlines, while balancing multiple projects and maintaining accuracy. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
Work Schedule Requirements:
Ability to work evenings and weekends, as needed. Ability to work off-campus, as needed.
Conditions of Employment:
- Ability to successfully complete a background check.
Preferred Qualifications Bachelor’s degree Knowledge of alumni engagement, fundraising and philanthropic principles and practices One to three years of similar experience in a university, not-for-profit, philanthropic or member-based environment, preferably in Alumni Relations or Advancement Services, with demonstrated use of technology solutions. Experience using a complex customer relationship management (CRM) database Experience in gift processing or similar field Experience with AdobeSign, OnBase, and/or other tools Experience with project management systems Experience in using PeopleSoft/CFS/FDW Finance and CMS Human Resource applications Ability to use query tools such as Cognos
Documents Needed to Apply As part of your application, you will be prompted to respond to the following Diversity Statement:
As an equal opportunity employer with a diverse campus community, Sacramento State is committed to creating an inclusive and effective environment for students, staff, faculty and alumni. What contributions are you most proud of that exemplify your awareness and sensitivity towards promoting an inclusionary environment? What have you learned from working with diverse populations? Please limit your response to 500 words.
About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety .
As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html .
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html .
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu .
Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.
Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: Aug 22 2024 Pacific Daylight Time
Applications close:Closing Date/Time:
