Supervisor, Pharmacist
CalOptimaCalOptima Health is seeking a highly motivated an experienced
Supervisor, Pharmacist to join our team. The Supervisor, Pharmacist will supervise Pharmacy Technicians in the processing of daily customer service cases, prior authorization requests and appeals requests to ensure that regulatory and operational standards are met. The incumbent will utilize Medicaid and/or Medicare Part D regulatory knowledge and understanding of CalOptima Health's operations as related to health networks/provider relations, pharmacy benefit management (PBM), customer service and regulatory affairs in the supervision of daily activities and projects for their respective lines of business. The incumbent will monitor daily and responds to issues relating to Facets customer service cases, prior authorizations, appeals, grievances and issues that arise from network pharmacies and providers. The incumbent will also work on other projects as related to formulary development, PBM interface and other clinical programs such as Medication Therapy Management (MTM) and Interdisciplinary Care Team meetings.
Position Information: - Department: Pharmacy Management
- Salary Grade: 317 - $132,969 - $212,751 ($63.93 - $102.2841)
- Work Arrangement: Full Telework
**This position is eligible for telework in California.**
Duties & Responsibilities: - 45% - Supervisory
- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
- Resolves complex matters, ensures team members are directed to the appropriate resources and manages escalated situations.
- Assists the manager with scheduling, appropriation of staff to daily work/production and keeps the manager informed of operation issues.
- Supervises the daily work activities of the Pharmacy Technicians in daily prior authorization/coverage determinations, provides feedback to staff in a timely manner.
- Monitors team performance and trends for prior authorization, appeals, State Fair Hearings and grievances to ensure that clinical and regulatory turn-around times are met.
- Coaches staff to ensure adherence to policies, procedures and regulatory requirements.
- Reports on metrics related to the cases and identifies operational processes to improve inefficiencies and productivity within the team.
- Assists in the hiring process and training of new staff, writes and delivers performance evaluations at least annually, provides ongoing training as needed and provides developmental opportunities.
- 50% - Program Support
- Collaborates with regulatory compliance and audit teams to ensure the pharmacy programs meet expectations, develops processes, program and training materials exceeds established standards and works with manager/director to improve or implement new Centers for Medicare & Medicaid Services (CMS) guidance, Department of Health Care Services (DHCS) and/or National Committee for Quality Assurance (NCQA) regulations into operations and workflow.
- Collaborates with PBM to implement and address formulary, systems and other member drug benefit related programs.
- Serves as point of contact for clinical programs that address member drug utilization or CMS programs such as MTM, Opioid Monitoring program, Medication Reconciliation and other targeted clinical programs based on department initiatives.
- Assists the Clinical Pharmacist Manager and Pharmacy Director in the preparation of drug monographs and utilization reports for the Pharmacy & Therapeutics Committee.
- Updates and maintains protocols and criteria for the review of pharmacy prior authorizations by internal and external staff, performs prior authorization reviews and non-delegated authorization requests, including Medicare Part D requests and medical benefit utilization management requests.
- Represents Pharmacy Management in interdepartmental meetings.
- Participates with work groups to provide pharmacy subject matter expertise.
- 5% - Completes other projects and duties as assigned.
Minimum Qualifications: - Doctor of Pharmacy (PharmD) degree from a fully accredited university required.
- A current, valid and unrestricted California State Registered Pharmacist License required.
- 3 years of experience in clinical pharmacy practice or residency in pharmacy practice required.
- Current knowledge and expertise in clinical pharmacology and disease states required.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications: - Supervisory experience.
- CMS, Department of Managed Health Care (DMHC) and/or NCQA audit experience.
- Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).
Required Licensure / Certifications: - A current, valid and unrestricted California State Registered Pharmacist License required.
Knowledge & Abilities:
- Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
- Work independently and exercise sound judgment.
- Communicate clearly and concisely, both orally and in writing.
- Work a flexible schedule; available to participate in evening and weekend events.
- Organize, be analytical, problem-solve and possess project management skills.
- Work in a fast-paced environment and in an efficient manner.
- Manage multiple projects and identify opportunities for internal and external collaboration.
- Motivate and lead multi-program teams and external committees/coalitions.
- Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Physical Requirements (With or Without Accommodations): - Ability to visually read information from computer screens, forms and other printed materials and information.
- Ability to speak (enunciate) clearly in conversation and general communication.
- Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
- Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
- Lifting and moving objects, patients and/or equipment 10 to 25 pounds
Work Environment:If located at the 500, 505 Building or a remote work location:
- Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
- There are no harmful environmental conditions present for this job.
- The noise level in this work environment is usually moderate.
If located at PACE:
- Work is typically indoors in a clinical setting serving the frail and elderly.
- There may be harmful or hazardous environmental conditions present for this job.
- The noise level in this work environment is usually moderate to loud.
If located in the Community:
- Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
- Employee will occasionally work outdoors in varied temperatures.
- There may be harmful or hazardous environmental conditions present for this job.
- The noise level in this work environment is usually moderate to loud.
About CalOptima Health:
CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay!
About our Benefits & Wellness options:
At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the
2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONSApplications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is
August 27, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview.The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.
Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.
CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.To apply, please visit: https://jobs.caloptima.org/jobs/supervisor-pharmacist-505-city-parkway-west-california-united-states
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