Police Dispatcher Lead - High Activity Location Observation Camera Operator (HALO)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus four (4) years of experience as an emergency services dispatcher and/or 911 Call Taker; 1 year of which is in a City of Austin Police Dispatcher role.

Licenses or Certifications:

• Current Advanced level or higher TCOLE Certification and TCIC / NCIC certification. Must be currently crossed trained as a 911 Operator and Police Dispatcher.

Notes to Applicants

The Police Dispatcher Lead will serve an important role in the Real Time Crime Center ( RTCC ). These Leads will be responsible for assisting officers on patrol and detectives by searching databases for information needed for on scene and ongoing investigations. They will monitor and report criminal and suspicious activity from multiple HALO cameras installed throughout the city of Austin. They will be required to use the police radio for many of their communications. This position will receive radio calls from units, transmit messages via radiotelephone or Computer Aided Dispatch ( CAD ) Perform related duties as assigned. The Police Dispatcher Lead will report to APD Headquarters and will have an assigned covered parking spot.

City of Austin Application:

• A complete and detailed City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience and education that is relevant to this position.
• Starting salary will be based on overall relevant experience and education. Application must include job titles, job duties performed, full or part time status. Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment or computer software used.
• A resume and cover letter must be submitted to be considered for this position but will not substitute for a complete employment application. Please verify the employment history dates on your resume exactly match your online application.

CBI :

Must pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

To view the City of Austin Recruitment Video, please click here!

Secondary Employment:

All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• APD must review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD , as well as current APD employees considering Secondary employment.

Benefits:

Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please click here to find more information.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

To learn more about working with the City of Austin, click here to watch a short video!
Pay Range
$28.04 - $34.34 per hour

Hours
Schedule: Night Shift 8:00 PM - 6:00 AM (Consists of three different rotations)
Job Close Date 08/27/2024 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location APD Headquarters 715 E. 8th Street Preferred Qualifications

• Experience working with a two-way radio in an emergency communications environment for law enforcement.
• Prior Dispatch Experience
• Ability to travel to more than one work location.
• Experience monitoring, operating/ manipulating surveillance cameras

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Records shift activity data for operational tracking. Receives coded information requesting police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter. Operates Police Emergency Radio System in accordance with FCC rules and regulations. Operates computer for quick and accurate entries. Maintains constant awareness of status of mobile units and update information as it changes. Receives radio calls from field units, transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system. Updates information on an ongoing basis to ensure all documentation is accurate and concise. Records data concerning shift activities to track operational activities. Assists and mentors less tenured staff as needed, assists staff in resolving complex or escalated calls and acts in the role of a 911 call taker when requested. Acts as a Lead or Trainer as directed, leading the daily activities and operations of dispatchers and 911 call takers and ensuring they are in compliance with policies and procedures, facilitating communication and coordinating services between stakeholders to support continuum of services. Ensures emergency communications equipment is in proper working order at all times. Coordinates response with other public safety agencies as needed. Develops and maintains a working knowledge of all positions in the Police Emergency Communications Center.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the operations of a Police Emergency Communications Center.
• Skill in oral and written communication.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work in close quarters and to wear a telephone headset.
• Ability to apply telephone interviewing techniques.
• Ability to quickly and accurately obtain appropriate information.
• Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ).
• Ability to deal tactfully with the public and others.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation from an accredited high school or equivalent, plus four (4) years of experience as an emergency services dispatcher and/or 911 Call Taker; 1 year of which is in a City of Austin Police Dispatcher role. Do you meet these minimum qualifications?

• Yes
• No

* This position requires current Advanced level or higher TCOLE Certification and TCIC/NCIC certification. Must be currently crossed trained as a 911 Operator and Police Dispatcher. Do you meet these requirements?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* Please describe your experience working with a two-way radio in an emergency communications environment for law enforcement.
(Open Ended Question)
* Please describe your prior CTECC experience.
(Open Ended Question)


Optional & Required Documents

Required Documents Resume Cover Letter Optional Documents

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