The PositionLocal 21 - Non-Supervisory Management The Board of Supervisors have authorized the following future salary increases: 5% on July 1, 2025 Why Join Contra Costa Health?The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Health Services Systems Analyst II position. There are currently eight (8) vacancies assigned primarily to the Health Services Information Technology Unit located in Martinez, CA.
The Health Services Systems Analyst II is responsible for the ongoing professional support of Epic, Sharecare and mission-critical clinical, business and operational applications. This support includes planning, implementing, and organizing activities relating to enterprise-wide application selection, deployment and optimization and training. Additional responsibilities include reviewing, analyzing and evaluating system and/or service requests using structured techniques and methodology; managing all or portions of a project from the initial fact-gathering meeting, through post-implementation review; developing and maintaining training environments and materials; and providing role-based education.
We are looking for someone who: - Is articulate, both verbally and in writing - communicates clearly and professionally with staff, providers, and vendor community
- Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests promptly in an atmosphere with competing demands
- Shows initiative and follow-through
- Acknowledges and respects cultural and linguistic differences of diverse populations
- Demonstrates empathy in handling customer needs and builds a trusting rapport with customers
- Excels at troubleshooting
What you will typically be responsible for: - Providing assessments of existing system capabilities, workflow, user requirements, options, and outcomes, and evaluating the effectiveness of changes
- Supporting our customers in the proper use of applications, systems, and equipment
- Coordinating and documenting systems, projects, and/or processes including end-user training
- Helping to develop proposals for system modification/replacement including cost-benefit analysis and resource requirements
- Developing detailed procedures for software installation and configuration
A few reasons you might love this job: - Your work will impact the lives, health, and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
- Your day-to-day activities will be challenging and stimulating, keeping you from having your career pigeonholed
- Professional development funds are available for each employee
- Offices are in the central part of the County
- You will work with a team that is passionate about their jobs, innovative, and joyful collaborators
A few challenges you might face in this job: - Working after hours may be required during system upgrades
- You must adapt to the frequency and timeliness of the regulatory changes
- You must adapt to new and ever-changing technology
- You will work under pressure and be responsible for delivering assignments on tight deadlines
- You will be troubleshooting multiple interconnected systems
Competencies Required: - Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
- Critical Thinking: Analytically and logically evaluating information, propositions, and claims
- Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
- Adaptability: Responding positively to change and modifying behavior as the situation requires
- Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
- Self-Management: Showing personal organization, self-discipline, and dependability
- Oral Communication: Engaging effectively in dialogue
- Writing: Communicating effectively in writing
- Customer Focus: Attending to the needs and expectations of customers
- Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
- Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
To read the complete job description, please visit the website: https://www.cccounty.us/hr .
The eligible list established from this recruitment may remain in effect for six (6) months. Minimum QualificationsEducation: Possession of a Bachelor's degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.
Experience: Three (3) years, or its equivalent, of system analysis experience including two (2) years in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases. Incumbents will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.
Substitution for Education: One (1) additional year of qualifying experience noted above may be substituted for the required academic major. Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.
Substitution for Experience: A Master's degree in one of the fields noted above may be substituted for one (1) year of the required experience. Possession of a current Epic certification may be substituted for six (6) months of the required experience.
Certification: Some positions may require the employee to obtain and maintain vendor specific certifications on the applications supported. The incumbent will be required to obtain the certification requested within six (6) months of notification from the supervisor.
Selection Process1. Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Oral Board Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include, but are not limited to: Adaptability, Self-Management, Oral Communication, Customer Focus and Interpersonal Savvy.
(Weighted 100%).The Oral Board is tentatively scheduled to take place via computer (remotely) during the week of September 13, 2024.
The Oral Board will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits
Closing Date/Time: 8/30/2024 11:59 PM Pacific
