Type of Appointment: Full-Time, Probationary
Collective Bargaining Unit: California State Employees of California (CSUEU) - Unit 7
Job Classification: Administrative Support Coordinator I
Anticipated Hiring Range: $3,680 - $4,899 per month
Work Hours: Monday - Friday 8:00 am - 5:00 pm, unless notified otherwise
THE DEPARTMENT The Dean's Office in the College of Letters, Arts, and Social Sciences is the administrative unit responsible for 12 academic departments, over 140 tenured and tenure track faculty, over 40 serialized staff, and more than 280 temporary faculty. The college generates the largest number of FTEs each term and has the largest budget among the 8 academic colleges. C.L.A.S.S. provides introductory and advanced course work in more than 20 degree and certificate programs, and provides courses that substantially make up the General Education curriculum required of all students.
The Student Success Center is dedicated to the academic and professional success of undergraduates throughout CLASS through holistic academic advising and cross-divisional collaboration. Its staff implement University and college policies and procedures, have a thorough knowledge of major and GE requirements, troubleshoot student questions and concerns, and collaborate between university and department advisors and staff. The center provides general academic advising and additional student support programs and opportunities (e.g. new-student orientation, student success ambassadors), and supports the greater campus community with the development and implementation of student success initiatives, retention and graduation initiatives, etc.
DUTIES AND RESPONSIBILITIES - Supports the daily operations of the Student Success Center and is the first point of contact for visiting students, faculty, and staff.
- Schedules student appointments and facilitates the center's drop-in hours.
- Maintains contact with college faculty and staff regarding the operations of the Student Success Center.
- Interprets and implements university and college policies and procedures.
- Accurately answers questions regarding university and college policies and procedures
- Creates or determines effective office policy and procedure where there may not be any.
- Responds professionally to personnel, mail, email, and telephone inquiries.
- Collects, prepares, and distributes physical and digital correspondence.
- Facilitates events hosted by the center.
- Maintains the center's student-use space.
- Assists with the overseeing of the center's student employees.
- Provides administrative support for various student success services (e.g. outreach, first- year experience, new-student orientation, advising, graduation and retention initiatives).
- Prepares and processes materials and maintains a database for these materials (e.g. academic forms, petitions, student data).
- Assists with activities of various organizations and offices throughout campus.
- Provides administrative support for the associate dean - maintains the associate dean’s appointment calendar.
- Schedules meetings and appointments.
- Makes travel arrangements, including travel authorizations, transportation, lodging, conference registrations, and travel reimbursement requests.
- Provides administrative support to specific college committees (Student Success, Curriculum, and Learning, Teaching, and Assessment).
- Schedules and confirms meeting rooms and accommodations.
- Independently retrieves and researches information necessary to support the agenda for meetings.
- Arranges meeting materials.
- Assists with compiling administrative reports.
- Reviews materials for formatting and clarity.
- Other clerical and administrative duties as assigned by management.
- Promote the digital presence of the center through the creation of social media content, digital signage, and maintaining accurate and up-to-date information on the center’s website.
- Promote the physical presence of the center through the creation of flyers, orientation materials, and resource guides, and maintaining the center's bulletin boards.
QUALIFICATIONS - High school diploma or equivalent.
- Four (4) years of progressively responsible experience in general office clerical or secretarial work or the equivalent.
- Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
- Thorough knowledge of English grammar, punctuation, and spelling.
- Thorough knowledge of office systems.
- Working knowledge of university policies and procedures.
- Ability to:
- Independently handle multiple work unit priorities and projects.
- Apply a variety of policies and procedures where specific guidelines may not exist.
- Ability to draft and compose correspondence and standard reports.
- Effectively handle a broader range of interpersonal contacts including those at a higher level and those sensitive in nature.
- Use broader range of technology, systems, and software packages.
PREFERRED EXPERIENCE - A Bachelor's degree, familiarity with the College of Letters, Arts, and Social Sciences, Cal Poly Pomona, the CSU system, and experience in working in higher education (specifically, with students regarding academic advising and advising resources).
Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.
We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.
More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website .
Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ .
Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).
The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.
In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.
For more information, go to https://calstate.policystat.com/policy/13813878/latest/ .
CSU Classification Salary Range This position is part of the CSUEU bargaining unit 7, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $3,680 and maximum $5,783 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.
Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf .
Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .
Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices .
Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .
Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.
Advertised: Jul 18 2024 Pacific Daylight Time
Applications close: Aug 01 2024 Pacific Daylight Time
Closing Date/Time:
