Medical Records Technician

Position Description

Under general supervision, performs medical/psychiatric clerical office support and records maintenance assignments for Behavioral Health Services, supporting both the Mental Health and Substance Use Programs.; schedules patients and maintains appointment information for medical staff; greets clients; de-escalates difficult phone and clinic client interactions; prepare, scan and maintains a variety of medical records and correspondence into the electronic health record; maintains records of patient care; and performs related duties as required.
DISTINGUISHING CHARACTERISTICS
Incumbents perform a broad range of specialized and complex medical/psychiatric clerical office support and records maintenance assignments with considerable independence and initiative. They are expected to be thoroughly familiar with the policies and procedures of the Department and/or program where assigned.

Example of Duties

• Performs a variety of clerical duties with minimum guidance and supervision involving the maintenance of permanent, legal and accurate records of patients medical care;
• Interprets, applies and ensures that the laws, rules, and regulations concerning record maintenance are upheld;
• Updates and maintains client medical records and information;
• Provides administrative assistance to professional staff in the preparation of medical/psychiatric and substance use records, reports and correspondence, assuring that all intake/assessment/clinic notes are complete and signed by appropriate professional staff;
• Performs technical data entry of medical information into electronic health record;
• Audits doctor’s schedule to ensure accuracy of service plan, medication, and clients’ personal information;
• Takes and delivers messages, serves as receptionist, greets and directs visitors and calls;
• Schedules patients for medical staff and maintains appointment schedules;
• Assists patients in the financial application process of qualifying for services;
• Performs routine clerical duties in the data collection of financial records, receives, processes and files various financial and clinical documents, may handle money transactions, performs specialized assignments, coding client files in accordance with established protocols and record systems procedures;
• Completes statistical and other information required to open and close cases;
• Obtains and records required monthly statistics;
• Works with other health care providers and agencies concerning patient care records and information;
• Within established guidelines, releases information to authorized persons;
• Responds to inquiries by providing information and referring calls;
• Determines the urgency of the calls;
• Performs related duties and special projects as required.

Minimum Qualifications

Knowledge of:

Policies and procedures of the department and unit where assigned; knowledge of operations, services and activities of a medical office setting; principles and practices of medical record maintenance, filing and scanning; functions and procedures of a medical provider records system, including coding and related requirements; modern office practices, methods, and procedures; operation and use of office equipment including computers and assigned software; proper English usage, spelling, grammar, and punctuation; principles and practices of customer service; basic mathematics; telephone techniques including assessments of emergency status of calls; rules and regulations regarding medical records maintenance and information releases; basic medical and psychiatric terminology; and applicable state guidelines and regulations.

Ability to:
Perform a variety of complex office assistance and medical records maintenance assignments; interpret and apply policies, procedures, and regulations regarding the maintenance of medical records; schedule and maintain patient appointments; ability to translate information from medical reports and correspondence. Develop and maintain confidence and cooperation of patients and their families; prepare clear, relevant and accurate reports; handle and diffuse difficult and escalated situations; operate a variety of office equipment including computers and assigned software; effectively represent Behavioral Health Services in contacts with clients, the public, and other agencies; communicate effectively both orally and in writing; understand and follow oral and written directions; and establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience:
High School diploma or equivalent. Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Five (5) years of clerical experience, performing a variety of office support duties, one year of which includes work in a position requiring familiarity in a medical office and electronic health systems.

Special Requirements

Possession of a valid California driver's license.

Bargaining Unit 7 - Service Employees International Union Local 1021


For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision.

NEW * Assist-To-Own program to help Couny employees purchase a home.
Program Highlights:

• Down Payment Assistance, up to 5.5% of the Total Mortgage Loan.
• Available with purchase of a primary residence.
• Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans).
• No first-time homebuyer requirement to qualify.
• Flexible guidelines: Minimum FICO 640; Maximum DTI 50%.
• Flexible income limits, up to moderate income levels; no income limits for FHA and VA.

For more information, vists Calaveras County Assist-to-Own

Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December.Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech.

Uniform Allowance:$600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check.Qualifying classifications: Custodian series, facility maintenance worker series, facilities maintenance engineer.

Extra-Hire:
Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance.

Vacation days:

0 - 3 complete years = 80 hours per year.

After 6 months you can take your first week.

3 - 10 complete years = 120 hours per year

10 years+ = 160 per year

Holidays:13 paid holidays per year.

Life Insurance: $50,000.00 County paid

Sick Leave: 12 days annual sick leave accrual with unlimited accumulation.

Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period.

60 hours of sick leave can be used for immediate family, parent spouse, child or sibling.

Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step.

Probation Period: New employees remain in a probationary status for 26 pay periods..

Longevity Incentives @ 2.5% for each of the following:

• 5.5 years (if hired before March 28, 2005)
• 6 years
• 10 years
• 15 years
• 20 years
• 25 years

Bi-Lingual pay:$75 per month for specific approved job classifications.

Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually

Flexible Spending:Pre-Tax Dependent Care Account - Max contribution of $5,000 annually

Section 125 Plan:Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site.

AFLAC

Heart & Stroke Insurance

Cancer Insurance

Accident Insurance

Universal Life Insurance

Short Term Disability Insurance

?LEGALSHIELD

CALPERS RETIREMENT INFORMATION:

CalPERS:
CLASSIC MEMBERS: 2% at 55
PEPRA MEMBERS: 2% at 62

Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS.

Additional Retirement Plan:

The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan (Pre or Post Tax options).The County utilizes VALIC.

Participating employees will receive a County paid match of up to $50 a month.

Closing Date/Time: 7/29/2024 11:59 PM Pacific

40,788

San Andreas, California United States View Map