Program Specialist I

Summary

Program Specialist IThe Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired in a timely manner.Essential Functions:Client Interaction and SupportAssist client managers with contract labor acquisition, from requisition intake to interviewing.Prepare insightful questions for hiring managers to gather detailed job descriptions.Discuss expectations, timeframes, feedback, roles, and responsibilities with hiring managers.Provide interaction via face-to-face, email, and phone with clients, staffing vendors, contract personnel, and other partners.Documentation and ReportingDocument requirement intake conversations in databases (VMS, AGS360).Track client/supplier issues and ensure resolutions in CRM systems.Maintain and update monthly activity and performance reports.Log all client and vendor inquiries into Salesforce.com.Supplier and Worker ManagementManage and oversee performance of staffing suppliers.Monitor performance against contract SLA's, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.Assist with worker assignment management (cost center changes, contract extensions, etc.) to improve data integrity.Ensure all paperwork is completed and collected prior to starting assignments and at the end of assignments.Close work orders in the system with accurate finish reasons and notify appropriate departments (i.e., security).Assist with the collection of company assets from vendors (laptops, badges, etc.).Onboarding and OffboardingMonitor time and expense entry to ensure approvals by hiring managers by required deadlines.Interact with vendors to ensure new hire paperwork is completed to avoid onboarding delays.QualificationsBachelor's degree preferredExperience in high volume coordination activitiesExperience in a customer service industryClient hiring manager/supplier facingExcellent verbal and written communicationsAbility to work in a dynamic environment that changes from day to dayStrong analytical and problem solving skillsStrong documentation and follow up skillsStrong organization skills and attention to detailKnowledge of MS Office (Excel, Word, PPT) and PC skillsAble to work independently with some directionAdditional InformationLocation disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:Medical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTuition AssistanceTime Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveAt AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Accommodation@allegisglobalsolutions.com for accommodation options.In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Job Description

Program Specialist IThe Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired in a timely manner.Essential Functions:Client Interaction and SupportAssist client managers with contract labor acquisition, from requisition intake to interviewing.Prepare insightful questions for hiring managers to gather detailed job descriptions.Discuss expectations, timeframes, feedback, roles, and responsibilities with hiring managers.Provide interaction via face-to-face, email, and phone with clients, staffing vendors, contract personnel, and other partners.Documentation and ReportingDocument requirement intake conversations in databases (VMS, AGS360).Track client/supplier issues and ensure resolutions in CRM systems.Maintain and update monthly activity and performance reports.Log all client and vendor inquiries into Salesforce.com.Supplier and Worker ManagementManage and oversee performance of staffing suppliers.Monitor performance against contract SLA's, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.Assist with worker assignment management (cost center changes, contract extensions, etc.) to improve data integrity.Ensure all paperwork is completed and collected prior to starting assignments and at the end of assignments.Close work orders in the system with accurate finish reasons and notify appropriate departments (i.e., security).Assist with the collection of company assets from vendors (laptops, badges, etc.).Onboarding and OffboardingMonitor time and expense entry to ensure approvals by hiring managers by required deadlines.Interact with vendors to ensure new hire paperwork is completed to avoid onboarding delays.QualificationsBachelor's degree preferredExperience in high volume coordination activitiesExperience in a customer service industryClient hiring manager/supplier facingExcellent verbal and written communicationsAbility to work in a dynamic environment that changes from day to dayStrong analytical and problem solving skillsStrong documentation and follow up skillsStrong organization skills and attention to detailKnowledge of MS Office (Excel, Word, PPT) and PC skillsAble to work independently with some directionAdditional InformationLocation disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:Medical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTuition AssistanceTime Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveAt AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Accommodation@allegisglobalsolutions.com for accommodation options.In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.