WHP Dispatcher II

Summary

Dispatcher II For Wyoming Highway Patrol

The Wyoming Department of Transportation (WYDOT) is an agency committed to providing a safe, high-quality, and efficient transportation system for the State of Wyoming. We are currently seeking a full-time Dispatcher II for the Wyoming Highway Patrol (WHP) Dispatch Program located in Cheyenne, Wyoming.

This position offers a: $2,000 hiring bonus. See notes for eligibility.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:

The Wyoming Highway Patrol dispatchers require excellent interpersonal skills, good memory retention, and the ability to calmly and accurately process information under pressure. Work involves rotating shifts, weekends, and holidays. This position works with minimal supervision and is responsible for dispatching law enforcement officers with the Wyoming Highway Patrol utilizing a two-way radio system and extensive computer operation. To see what life at WYDOT can mean for you, we invite you to view below:

When the unexpected happens on Wyoming's vast highways, yours is the first voice of hope. We aren't just looking for operators; we are looking for the backbone of public safety—the steady hands and sharp minds who guide our Troopers and protect our citizens. Are you ready to level up? Please complete your application today to see if you have what it takes to join our agency and be ready to begin our next training phase in October.

Human Resource Contact: Keri Long 307-777-4104 Keri.Long@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Dispatches law enforcement and other emergency services personnel to specific locations via telephone and two-way radio network.
• Monitors the status of field units, assigning additional resources as requested or required, and reaches appropriate and independent decisions from detailed and complex information.
• In addition to Wyoming Highway Patrol activities, this position is responsible for dispatching the Game and Fish, Brand Inspectors, Bureau of Land Management, the Wyoming Livestock Board, the Division of Criminal Investigation, State Park Rangers, the U.S. Forest Service, and the Wyoming Outfitter Board.
• An individual in this position must possess advanced knowledge of policy, procedures, and equipment operations and must have the ability to relate this knowledge to dispatchers and others.
• In the absence of a supervisor, this position may provide support and guidance to less-experienced dispatchers.
• Responsibilities may include participating in classroom training, one-on-one training, and in-service training to provide the foundation from which new dispatchers will draw information and build upon it throughout their law enforcement career.
• Must acquire 20 hours of POST-certified training every two years to maintain state-required POST certification.
• The next training cycle will begin in October.

Preference will be given to candidates with two or more years of Wyoming Highway Patrol dispatch experience. Preference will be given to candidates who have approved public safety dispatch certification. Preference will be given to candidates who have good communication and people skills. Preference will be given to candidates who have attention to detail, good memory retention, familiarity with computers, and strong typing ability.

Knowledge of officer safety procedures and protocol.

Knowledge of Wyoming's highway system, geography, topography, city, county, and state multi-jurisdictional boundaries, and the computerized mapping system.

Knowledge of the course of action required for managing hazardous material incidents concerning the response and relay of information for man-made and natural disasters. Interpret information from the Chemical Transportation Center and hazardous material guides.

Experience: 0-2 years of progressive work experience (typically in Dispatch) with acquired knowledge at the level of a Highway Patrol Dispatcher I Education: Associate's Degree OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Dispatch) with acquired knowledge at the level of a Highway Patrol Dispatcher I Certificates, Licenses, Registrations: None

Applicants must be able to work shifts, holidays, and weekends.

Applicants must be physically able to hear and record messages transmitted over radio, telephone, or similar devices.

FLSA: Non-Exempt

WHP Communications will be reviewing applications needed to fill positions during the duration of the job posting. Applicants chosen to move forward in the selection process will be contacted by WHP Communications.

Applicants must not have driving privileges suspended within 3 years of the test date.

Applicants will be subject to a thorough background investigation, including a credit check, psychological, polygraph, medical, and drug testing.

Applicants must pass an FBI fingerprint check and must not have any felony convictions or indictments.

Applicants must not have used marijuana within one (1) year of the test date.

Applicants must not have used any other controlled substance within three (3) years of the test date.

Must be a US Citizen.

The Wyoming Department of Transportation & Wyoming Highway Patrol are Drug-Free Workplaces.

E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Qualifying eligibility and criteria for the hiring bonus:

• Temporary employees accepting a part-time permanent position.
• Current employees accepting a promotional opportunity - recruitment must have been opened to the public.
• One year of service to WYDOT must be completed, failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.
• Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
• Employees would only be eligible for one (1) hiring bonus in a 12-month period.
• If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.

Working for the State of Wyoming means more than a job — it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

• Comprehensive health coverage – medical, dental, and vision plans for you and your family
• Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 11 paid holidays each year
• Public Service Loan Forgiveness eligibility – for those with qualifying student loans
• Training and professional development – to support your career growth and advancement
• Employee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program – Earn paid time off and incentives by focusing on your personal health

Know your full value. Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation:

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

Job Description

Dispatcher II For Wyoming Highway Patrol

The Wyoming Department of Transportation (WYDOT) is an agency committed to providing a safe, high-quality, and efficient transportation system for the State of Wyoming. We are currently seeking a full-time Dispatcher II for the Wyoming Highway Patrol (WHP) Dispatch Program located in Cheyenne, Wyoming.

This position offers a: $2,000 hiring bonus. See notes for eligibility.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:

The Wyoming Highway Patrol dispatchers require excellent interpersonal skills, good memory retention, and the ability to calmly and accurately process information under pressure. Work involves rotating shifts, weekends, and holidays. This position works with minimal supervision and is responsible for dispatching law enforcement officers with the Wyoming Highway Patrol utilizing a two-way radio system and extensive computer operation. To see what life at WYDOT can mean for you, we invite you to view below:

When the unexpected happens on Wyoming's vast highways, yours is the first voice of hope. We aren't just looking for operators; we are looking for the backbone of public safety—the steady hands and sharp minds who guide our Troopers and protect our citizens. Are you ready to level up? Please complete your application today to see if you have what it takes to join our agency and be ready to begin our next training phase in October.

Human Resource Contact: Keri Long 307-777-4104 Keri.Long@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Dispatches law enforcement and other emergency services personnel to specific locations via telephone and two-way radio network.
• Monitors the status of field units, assigning additional resources as requested or required, and reaches appropriate and independent decisions from detailed and complex information.
• In addition to Wyoming Highway Patrol activities, this position is responsible for dispatching the Game and Fish, Brand Inspectors, Bureau of Land Management, the Wyoming Livestock Board, the Division of Criminal Investigation, State Park Rangers, the U.S. Forest Service, and the Wyoming Outfitter Board.
• An individual in this position must possess advanced knowledge of policy, procedures, and equipment operations and must have the ability to relate this knowledge to dispatchers and others.
• In the absence of a supervisor, this position may provide support and guidance to less-experienced dispatchers.
• Responsibilities may include participating in classroom training, one-on-one training, and in-service training to provide the foundation from which new dispatchers will draw information and build upon it throughout their law enforcement career.
• Must acquire 20 hours of POST-certified training every two years to maintain state-required POST certification.
• The next training cycle will begin in October.

Preference will be given to candidates with two or more years of Wyoming Highway Patrol dispatch experience. Preference will be given to candidates who have approved public safety dispatch certification. Preference will be given to candidates who have good communication and people skills. Preference will be given to candidates who have attention to detail, good memory retention, familiarity with computers, and strong typing ability.

Knowledge of officer safety procedures and protocol.

Knowledge of Wyoming's highway system, geography, topography, city, county, and state multi-jurisdictional boundaries, and the computerized mapping system.

Knowledge of the course of action required for managing hazardous material incidents concerning the response and relay of information for man-made and natural disasters. Interpret information from the Chemical Transportation Center and hazardous material guides.

Experience: 0-2 years of progressive work experience (typically in Dispatch) with acquired knowledge at the level of a Highway Patrol Dispatcher I Education: Associate's Degree OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Dispatch) with acquired knowledge at the level of a Highway Patrol Dispatcher I Certificates, Licenses, Registrations: None

Applicants must be able to work shifts, holidays, and weekends.

Applicants must be physically able to hear and record messages transmitted over radio, telephone, or similar devices.

FLSA: Non-Exempt

WHP Communications will be reviewing applications needed to fill positions during the duration of the job posting. Applicants chosen to move forward in the selection process will be contacted by WHP Communications.

Applicants must not have driving privileges suspended within 3 years of the test date.

Applicants will be subject to a thorough background investigation, including a credit check, psychological, polygraph, medical, and drug testing.

Applicants must pass an FBI fingerprint check and must not have any felony convictions or indictments.

Applicants must not have used marijuana within one (1) year of the test date.

Applicants must not have used any other controlled substance within three (3) years of the test date.

Must be a US Citizen.

The Wyoming Department of Transportation & Wyoming Highway Patrol are Drug-Free Workplaces.

E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Qualifying eligibility and criteria for the hiring bonus:

• Temporary employees accepting a part-time permanent position.
• Current employees accepting a promotional opportunity - recruitment must have been opened to the public.
• One year of service to WYDOT must be completed, failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.
• Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
• Employees would only be eligible for one (1) hiring bonus in a 12-month period.
• If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.

Working for the State of Wyoming means more than a job — it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

• Comprehensive health coverage – medical, dental, and vision plans for you and your family
• Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 11 paid holidays each year
• Public Service Loan Forgiveness eligibility – for those with qualifying student loans
• Training and professional development – to support your career growth and advancement
• Employee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program – Earn paid time off and incentives by focusing on your personal health

Know your full value. Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation:

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.