Dispatcher

Summary

Job Description

Job Responsibilities:

The Dispatcher is responsible for coordinating daily transportation operations, communicating with drivers and customers, and ensuring accurate shipment tracking and updates. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment while providing excellent customer service.

Job Duties:
• Coordinated daily dispatch operations by scheduling and communicating with drivers to ensure on-time pickups and deliveries while providing real-time shipment updates.
• Utilized CieTrade to enter, update, and track load information, customer orders, and transportation details accurately.
• Delivered excellent customer service by responding to client inquiries, resolving issues quickly, and maintaining strong communication between customers, drivers, and internal teams.

Skills and Qualifications:
• Previous experience in customer service(required), scheduling, logistics or dispatch preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving mindset with a focus on customer satisfaction
• Basic computer skills and experience with scheduling or order management systems
• Ability to work independently and as part of a team

*This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history. *

Meet Your Recruiter

Brooke Raggl
Recruiting Manager

• (616) 214-3468
• B.Raggl@FastTrackSE.com

Job Description

Job Description

Job Responsibilities:

The Dispatcher is responsible for coordinating daily transportation operations, communicating with drivers and customers, and ensuring accurate shipment tracking and updates. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment while providing excellent customer service.

Job Duties:
• Coordinated daily dispatch operations by scheduling and communicating with drivers to ensure on-time pickups and deliveries while providing real-time shipment updates.
• Utilized CieTrade to enter, update, and track load information, customer orders, and transportation details accurately.
• Delivered excellent customer service by responding to client inquiries, resolving issues quickly, and maintaining strong communication between customers, drivers, and internal teams.

Skills and Qualifications:
• Previous experience in customer service(required), scheduling, logistics or dispatch preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving mindset with a focus on customer satisfaction
• Basic computer skills and experience with scheduling or order management systems
• Ability to work independently and as part of a team

*This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history. *

Meet Your Recruiter

Brooke Raggl
Recruiting Manager

• (616) 214-3468
• B.Raggl@FastTrackSE.com