Incident Commander with SOC Experience (23)

Summary

To ensure the stability and resilience of trading platforms, the remote Incident Commander with SOC experience will manage high-severity incidents, drive root cause analysis, and oversee compliance with operational processes in a contract role.Key ResponsibilitiesLead and manage IT incidents, ensuring swift coordination during major outages and conducting post-incident reviewsProvide downtime and availability reporting, generating monthly Service Management Risk Reports to highlight operational risksOwn and maintain audit-ready documentation, actively participating in internal and external audits to ensure complianceRequired Qualifications8+ years of experience in Incident Management and IT Operations within fintech, banking, or trading environmentsProven experience as Major Incident Manager/Incident Commander handling real-time high-severity eventsStrong knowledge of ITIL processes and hands-on experience with ITSM tools like ServiceNowExperience in audit support, process documentation, and working with internal/external auditorsGood understanding of high-level architecture in software and infrastructure

Job Description

To ensure the stability and resilience of trading platforms, the remote Incident Commander with SOC experience will manage high-severity incidents, drive root cause analysis, and oversee compliance with operational processes in a contract role.Key ResponsibilitiesLead and manage IT incidents, ensuring swift coordination during major outages and conducting post-incident reviewsProvide downtime and availability reporting, generating monthly Service Management Risk Reports to highlight operational risksOwn and maintain audit-ready documentation, actively participating in internal and external audits to ensure complianceRequired Qualifications8+ years of experience in Incident Management and IT Operations within fintech, banking, or trading environmentsProven experience as Major Incident Manager/Incident Commander handling real-time high-severity eventsStrong knowledge of ITIL processes and hands-on experience with ITSM tools like ServiceNowExperience in audit support, process documentation, and working with internal/external auditorsGood understanding of high-level architecture in software and infrastructure