Service Dispatcher

Summary

Snapshot / Role Overview
We're seeking a Service Dispatcher in Honolulu, Hawaii to coordinate technician scheduling, manage customer communications, and support daily service department operations.

Impact
- Keep service operations running smoothly by ensuring technicians are dispatched efficiently
- Improve customer satisfaction through clear, timely communication and responsive scheduling
- Support accurate record-keeping that drives better service delivery and accountability

Responsibilities
- Coordinate with customers, technicians, and internal teams to manage technician dispatching and scheduling
- Ensure efficient and accurate communication between managers, administrators, and field technicians
- Create service work order tickets and distribute them to the appropriate parties
- Compile, update, and maintain service department records including maintenance reports, contracts, warranty logs, and renewal notices
- Provide clerical and administrative support including answering phones, scanning, filing, and document preparation
- Compile and validate timesheet reports and coordinate with payroll as needed
- Assist with ordering parts and collecting payment information as directed
- Provide constructive feedback and ideas to support process improvement initiatives

Requirements
Must-Haves
- 1-3 years of experience in dispatching, scheduling, or administrative support
- Strong organizational and time management skills with attention to detail
- Proficiency in Microsoft Office, especially Excel
- Excellent verbal and written communication skills for internal and customer-facing interaction
- Reliable and punctual with a professional, team-oriented attitude

Nice-to-Haves
- Experience in a mechanical contracting, HVAC, or construction service environment
- Familiarity with service management or dispatching software
- Background in customer service or call center operations

Compensation & Logistics
Competitive salary depending on experience; benefits include health insurance, paid time off, holidays, and professional development opportunities.

Call to Action
If you're ready to advance your career in mechanical construction, apply today or connect with us to learn more.

Job Description

Snapshot / Role Overview
We're seeking a Service Dispatcher in Honolulu, Hawaii to coordinate technician scheduling, manage customer communications, and support daily service department operations.

Impact
- Keep service operations running smoothly by ensuring technicians are dispatched efficiently
- Improve customer satisfaction through clear, timely communication and responsive scheduling
- Support accurate record-keeping that drives better service delivery and accountability

Responsibilities
- Coordinate with customers, technicians, and internal teams to manage technician dispatching and scheduling
- Ensure efficient and accurate communication between managers, administrators, and field technicians
- Create service work order tickets and distribute them to the appropriate parties
- Compile, update, and maintain service department records including maintenance reports, contracts, warranty logs, and renewal notices
- Provide clerical and administrative support including answering phones, scanning, filing, and document preparation
- Compile and validate timesheet reports and coordinate with payroll as needed
- Assist with ordering parts and collecting payment information as directed
- Provide constructive feedback and ideas to support process improvement initiatives

Requirements
Must-Haves
- 1-3 years of experience in dispatching, scheduling, or administrative support
- Strong organizational and time management skills with attention to detail
- Proficiency in Microsoft Office, especially Excel
- Excellent verbal and written communication skills for internal and customer-facing interaction
- Reliable and punctual with a professional, team-oriented attitude

Nice-to-Haves
- Experience in a mechanical contracting, HVAC, or construction service environment
- Familiarity with service management or dispatching software
- Background in customer service or call center operations

Compensation & Logistics
Competitive salary depending on experience; benefits include health insurance, paid time off, holidays, and professional development opportunities.

Call to Action
If you're ready to advance your career in mechanical construction, apply today or connect with us to learn more.