Yolo 911 Emergency Dispatch

  • Dispatcher I/II

  • Yolo Emergency Communications Agency
  • Woodland, California United States View Map

Summary

Join the team at YOLO 911 as a Dispatcher I/II and serve as the critical link between the public and emergency responders. Dispatchers answer 9-1-1 and non-emergency calls, coordinate law enforcement, fire, and EMS resources, and provide calm, professional assistance during emergencies. This is a fast-paced, team-oriented position that offers the opportunity to make a meaningful difference in the community every day.

Job Description

As a Dispatcher I/II, you will:

  • Receive and process 9-1-1 emergency and non-emergency calls for service.
  • Evaluate calls and obtain critical information while remaining calm under pressure.
  • Dispatch law enforcement, fire, and EMS personnel using a Computer-Aided Dispatch (CAD) system.
  • Monitor multiple radio frequencies and maintain the status of field units.
  • Coordinate responses between multiple public safety agencies.
  • Enter and retrieve information through CLETS and other public safety computer systems.
  • Accurately document calls, radio traffic, and incident activity.
  • Operate multi-line telephone, radio, and computer equipment simultaneously.
  • Maintain cooperative and professional relationships with the public and partner agencies.
  • Perform other duties that support the operations of the Communications Center.

Job Requirements

Minimum Qualifications

  • High school diploma or equivalent.
  • Minimum of one (1) year of customer service experience.
  • Ability to type at least 35 net words per minute.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to remain calm, think critically, and make sound decisions in stressful situations.
  • Ability to learn and operate CAD, radio, telephone, and other public safety communication systems.
  • Ability to memorize streets, landmarks, and geography within Yolo County.
  • Ability to work rotating shifts, including nights, weekends, holidays, and overtime as needed.
  • Successful completion of the agency's hiring process, including background investigation, medical examination, and drug screening.

Special Instructions

Applicants who meet the minimum qualifications may be invited to participate in the agency's selection process, which may include the CritiCall exam, interviews, background investigation, and other pre-employment evaluations. Please ensure your application is complete before submitting.

Additional Information

Why Join YOLO 911?

  • Competitive salary and excellent benefits
  • CalPERS retirement
  • Medical, dental, and vision insurance
  • Paid vacation, sick leave, and holidays
  • 4-day work week
  • Paid training and career development
  • Opportunity to serve the residents and visitors of Yolo County in a rewarding public safety career
Yolo 911 Emergency Dispatch

Yolo 911 Emergency Dispatch

5306668900

Yolo Emergency Communications Agency was established in 1988 to provide public safety dispatch services for Police, Fire, Animal Control, and other government functions serving four law enforcement agencies and seventeen fire districts  

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