Providing compassionate and accurate customer support, the temporary remote Ready Reserve Disaster Support Agent will assist individuals affected by disasters and emergencies, guiding them through the recovery process while working on an on-call basis.Key responsibilitiesProvide professional customer support via telephone to individuals impacted by disastersAssist customers by answering questions and providing guidance based on established proceduresNavigate multiple web-based systems to document customer interactions and verify informationRequired qualificationsHigh School Diploma or GED requiredPrevious call center or customer service experience strongly preferredBasic computer proficiency, including internet navigation and web-based applicationsAbility to provide a non-cellular high-speed internet service for a home officeBilingual Spanish candidates are encouraged to apply
Providing compassionate and accurate customer support, the temporary remote Ready Reserve Disaster Support Agent will assist individuals affected by disasters and emergencies, guiding them through the recovery process while working on an on-call basis.Key responsibilitiesProvide professional customer support via telephone to individuals impacted by disastersAssist customers by answering questions and providing guidance based on established proceduresNavigate multiple web-based systems to document customer interactions and verify informationRequired qualificationsHigh School Diploma or GED requiredPrevious call center or customer service experience strongly preferredBasic computer proficiency, including internet navigation and web-based applicationsAbility to provide a non-cellular high-speed internet service for a home officeBilingual Spanish candidates are encouraged to apply
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