Deputy Leader

Company DescriptionVeolia in North America is the top‑ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as a hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher‑education and municipal customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.Job DescriptionPosition Purpose: In the role of Deputy Site Leader, the successful candidate will assist the Site Leader in managing daily operations, ensuring that all activities align with organizational goals and operational standards. The Deputy will support the Site Leader in addressing operational challenges, providing hands‑on assistance, and contributing to quick, effective solutions. They will relay site goals, procedures, and updates to team members, promote a positive and collaborative work environment, and step in to lead site operations in the absence of the Site Leader.Safety: Foster a safety‑driven culture across the site, ensuring all employees have proper training, resources, and PPE. Maintain compliance with OSHA, State, and Veolia Safety and Environmental programs.Compliance: Oversee contract execution for the site, ensuring adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.Reliability: Monitor project delivery performance, maintaining high standards of quality and consistent results. Coordinate problem resolution and manage conflicting priorities effectively.People Focused: Promote a positive work culture, manage resources effectively, and communicate business initiatives and goals to team members. Evaluate and mentor the team to drive performance and growth.Customer Obsessed: Build and maintain strong customer relationships, address escalated issues promptly, and contribute to new business opportunities to improve Net Promoter Scores.Cost Effective: Support OPEX initiatives for efficiency and cost savings, assist with budgeting and cost control, and identify and implement process improvements to increase operational efficiency.Primary Duties / ResponsibilitiesFoster teamwork and collaboration, ensuring communication flows smoothly across all team members to meet site goals.Support the Site Leader in managing team performance, identifying areas for improvement, and offering coaching as needed.Use strong interpersonal and communication skills to liaise with the Site Leader, staff, and external stakeholders.Provide support in client communications and step into client‑facing roles when necessary.Assist the Site Leader in promoting a safety‑first culture and conduct regular safety checks or audits.Assist the Site Leader in mentoring junior team members, providing guidance and support for skill development and performance improvement.Demonstrate a desire to grow into a future leadership role, focusing on developing both operational and leadership skills.People Management:Promote a positive work culture.Manage resources effectively.Communicate business initiatives and goals to team members.Evaluate and mentor the team.Typically supervise fewer than 10 FTEs.Safety Management:Implement and enforce comprehensive safety protocols, procedures, and best practices.Conduct regular safety training and awareness programs.Continuously monitor and report on safety performance metrics, including incident rates and near‑misses.Compliance Oversight:Oversee contract execution for the site.Ensure adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.Operational Reliability:Monitor project delivery performance.Maintain high standards of quality and consistent results.Coordinate problem resolution and manage conflicting priorities.Customer Relations:Build and maintain strong, trust‑based relationships with site‑level customers and stakeholders.Respond to customer inquiries, concerns, and complaints promptly and professionally.Collaborate with cross‑functional teams to continuously improve customer experience and satisfaction.Cost Effectiveness:Identify and implement operational efficiencies and cost‑saving initiatives.Monitor and report on site‑level financial transactions to ensure cost‑effectiveness.Work closely with cross‑functional teams to optimize resource utilization and minimize downtime.Facility Management:Independently manage facilities generally less than 1 MGD; or support the Site Leader with facilities 1–5 MGD.Align responsibilities with supervisors if part of a common project.Work EnvironmentThe noise level in the work environment is usually moderate.QualificationsEducation / Experience / Background:High School Diploma/GED is required.A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.Three years of leadership experience, two of which in a supervisory or lead role, focusing on assisting leadership and contributing to operational success.Knowledge / Skills / Abilities:Operational knowledge: comprehensive understanding of unit processes applicable to water and/or wastewater treatment facilities; knowledge of water treatment processes (coagulation, flocculation, sedimentation, filtration, disinfection) and wastewater treatment processes (primary, secondary, tertiary).Systems expertise: preferred knowledge of electrical systems, mechanical systems, instrumentation and control systems for process monitoring and automation.Computer skills: proficiency in general computer applications, including Microsoft Office Suite, data entry and management systems, SCADA systems (desirable), and computerized maintenance management systems (CMMS).Additional desirable skills: familiarity with water quality testing and analysis techniques, understanding of regulatory compliance requirements, basic troubleshooting skills for equipment and processes, ability to read and interpret technical drawings and schematics.Required Certification / Licenses / Training: Must be able to obtain certifications as required.Physical Requirements:Requires regular speaking or hearing; frequent standing, walking, climbing stairs or ladders, sitting, using hands to finger, handle or feel, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling, tasting or smelling.May regularly lift 10–25 pounds and occasionally lift or move up to 50 pounds.BenefitsVeolia's comprehensive benefits package includes paid time off, health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering, and a 401(k) retirement plan. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.#J-18808-Ljbffr

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