Mobility Tools Subject Matter Expert - U.S. Citizenship Required

Mobility Tools Subject Matter Expert – U.S. Citizenship RequiredCGI has an exciting opportunity for a Mobile Tools Subject Matter Expert (SME) to support a cloud‑based shared services solution delivering mobile device management and mobile security capabilities to more than 65 government agencies. This role offers the chance to work in a dynamic enterprise mobility environment, support a diverse customer base, and collaborate with cross‑functional cybersecurity and IT operations teams. The Mobile Tools SME will guide customers on industry‑leading mobile management platforms, contribute to incident, request, change, and configuration workflows, and help ensure secure, compliant, high‑quality mobile services across the enterprise.This position is located in one of CGI Federal's offices in Fairfax, VA or Lafayette, LA; however, a hybrid working model is acceptable. You will be required to work in a CGI Federal office two days per week.ResponsibilitiesProvide advanced support for mobile device management and security platforms, including MobileIron, Microsoft Intune, VMware Workspace ONE, Zimperium, and Lookout.Support agency mobile tool deployments; troubleshoot escalated issues related to devices, applications, enrollment, configuration, and compliance.Create, update, and monitor mobile‑related ServiceNow tickets with accurate categorization and timely resolution.Use platform documentation and internal knowledge articles to research and resolve customer requests.Develop and maintain documentation, configuration guides, and operational procedures.Generate reports on device compliance, security posture, enrollment activity, and platform health.Contribute expertise to develop new Knowledge Base content.Collaborate with engineering, security operations, and service delivery teams to improve mobile services.QualificationsUS citizenship is required and successful passing of CGI background check prior to beginning work; candidates must have the ability to obtain and maintain a DHS/CISA EOD/Public Trust clearance.Strong interpersonal skills and a customer‑focused mindset.Clear, effective verbal and written communication skills.Ability to collaborate across engineering, operations, and support teams.Experience supporting MDM or MAM platforms in an enterprise environment.Hands‑on experience with at least two major platforms such as MobileIron, Intune, Workspace ONE, Zimperium, or Lookout.Desired QualificationsExperience providing Tier 2 or Tier 3 support for mobile platforms.Experience supporting enterprise or shared‑service mobility solutions.Familiarity with mobile security tools and terminology.Exposure to ServiceNow or similar ITSM platforms.Understanding of mobile configuration, policy management, device compliance, and security enforcement.Bachelor's degree or equivalent experience.Compensation: $127,500.00 – $276,200.00 (annual range).BenefitsCompetitive compensationComprehensive insurance optionsMatching contributions through the 401(k) plan and the share purchase planPaid time off for vacation, holidays and sick timePaid parental leaveLearning opportunities and tuition assistanceWellness and well‑being programsQualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.CGI provides reasonable accommodations to qualified individuals with disabilities.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of U.S. government security clearance held. Some background investigations may include a credit check.#J-18808-Ljbffr

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