Service Dispatcher

Yearout Mechanical is a New Mexico based company specializing in the installation of mechanical and process systems for the commercial, government, manufacturing and industrial communities of New Mexico and Texas. Since our incorporation in August of 1964, Yearout Mechanical has consistently grown and expanded its capabilities, reaching its present position as the premier mechanical contractor in New Mexico. Our mission is to be invaluable to our partners (clients, vendors, industry, and employees) so they cannot imagine success without us, by providing comfortable, reliable and efficient mechanical systems that meet our partners' needs.SummaryYearout is seeking a highly motivated, self-starter with excellent communication skills and attention to detail to join their team as a Service Dispatcher. This is a full‑time, in‑office position located in our Albuquerque office.Qualifications2+ years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.Advanced customer service skills.Schedule and coordinate all service calls.Dispatch service technicians.Debrief service technicians after completion of each call.Forecast workload for 2 – 3 days out.Follow up on all pending and recommended work with customer.Ability to recognize and resolve issues.Advanced and professional communication skills both oral and written with internal and external clients.Prioritize appropriately with good time management skills.Competency in Microsoft office suite including Outlook, Excel, and Word to perform tasks.ResponsibilitiesMaintain Service Technicians daily schedules and dispatch the technician to new calls as service calls are completed.Schedule return trips with customers when parts are received.Maintain the On‑Call schedule as well as the daily schedule for service technicians.Maintain customer database with current information.There is no visa sponsorship available for this position.Benefits OverviewHealth & Welfare: Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D, and Employee Assistance ProgramTime Off Benefits: Paid vacation, company-paid holidays, and paid sick leaveFinancial Benefits: 401(k) retirement savings planEmployment EligibilityCandidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.Equal Employment OpportunityLegence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non‑merit‑based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.EEO is the Law#J-18808-Ljbffr

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