Government Careers

  • MSP Service Dispatcher

  • TeamLogic IT, Point Loma, CA
  • San Diego, California 92154 United States View Map

Benefits Opportunity for advancementPaid time offTraining & developmentCompetitive salaryPaid time off and holidaysProfessional development and training opportunitiesSupportive, team-first cultureYour Role As our Service Dispatcher , you'll be the central point of contact for our service operations. You'll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery.Key Responsibilities Receive, triage, and assign service tickets via phone, email, and PSA system.Prioritize tickets based on urgency, impact, and client SLAs.Schedule and dispatch technicians for remote and onsite support.Monitor ticket progress, ensuring timely follow-ups and resolutions.Communicate with clients regarding ticket status, scheduling, and updates.Collaborate with service managers to optimize technician workloads.Escalate unresolved or high-priority issues to appropriate technical teams.Maintain accurate documentation of service requests and technician activities.What You Bring Strong organizational and multitasking abilities.Ability to remain calm under pressure and manage competing priorities.Excellent verbal and written communication skills.Team-oriented mindset and ability to thrive in a fast‑paced environment.Reliability and punctuality.Basic understanding of IT services and terminology.Eagerness to learn and grow professionally.#J-18808-Ljbffr

Benefits Opportunity for advancementPaid time offTraining & developmentCompetitive salaryPaid time off and holidaysProfessional development and training opportunitiesSupportive, team-first cultureYour Role As our Service Dispatcher , you'll be the central point of contact for our service operations. You'll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery.Key Responsibilities Receive, triage, and assign service tickets via phone, email, and PSA system.Prioritize tickets based on urgency, impact, and client SLAs.Schedule and dispatch technicians for remote and onsite support.Monitor ticket progress, ensuring timely follow-ups and resolutions.Communicate with clients regarding ticket status, scheduling, and updates.Collaborate with service managers to optimize technician workloads.Escalate unresolved or high-priority issues to appropriate technical teams.Maintain accurate documentation of service requests and technician activities.What You Bring Strong organizational and multitasking abilities.Ability to remain calm under pressure and manage competing priorities.Excellent verbal and written communication skills.Team-oriented mindset and ability to thrive in a fast‑paced environment.Reliability and punctuality.Basic understanding of IT services and terminology.Eagerness to learn and grow professionally.#J-18808-Ljbffr

Government Careers

Government Careers

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