Claims Operations Analyst
US-MI-Lansing
Job ID:
# of Openings: 1
Category: Claims
Farm Bureau Center
Overview
Claims Operations Analyst Objective
To serve as an expert for the Claims Division focused on claims systems, processes, file quality and training. To represent Claims on projects to ensure claim systems and processes meet business requirements. To develop, administer and perform examinations on auditable activities. To support all members of management in the effective discharge of their responsibilities by furnishing them with independent reports, analysis, appraisals, recommendations, and pertinent comments concerning the auditable activities reviewed. To monitor and report on vendor performance. To utilize analytics to measure, evaluate, and improve functions. To work with Claims division managers to develop best practices guidelines to drive quality and consistency.
Responsibilities
Claims Operations Analyst Responsibilities
Act as a resource for work relating to the implementation of any claims program or process. Implement standards for production, productivity, quality, and customer-experience. Identify and resolve problems. Determine system improvements and implement change.
Develop engaging and informative training materials, online courses, videos, and job-aids.
Assist with content development and maintenance by collaborating with teammates and content area experts to ensure training material is current and accurate. Monitor updates to policies and systems and recognize when updates need to be made to training materials.
Analyze performance and training challenges to determine business goals, gaps between desired and actual results, and implement improvement methods
Act as an organizational change management champion for the Claims division, with an emphasis on training, adaptation and accountability.
Qualifications
Claims Operations Analyst Qualifications
Required
Bachelor's degree in accounting, finance, insurance or other related major required, or equivalent experience may be considered.
An AIC or CPCU or other insurance designation earned or pursuing required.
Five years Insurance Claims experience required.
Computer usage and proven skills in Microsoft Office required.
Proven knowledge of claims procedures, audit processes, insurance policy coverages and legal defense.
Effective writing, keyboarding, telephone and analytical skills required.
Must have excellent communication, customer service and strong leadership skills, and ability to deal with people of all levels in all divisions.
Must have access to high-speed Internet at home.
Must possess a valid driver license with an acceptable driving record.
Preferred
Teaching skill for claims technical training preferred.
Note: If a candidate is not selected, a Claims Operations Specialist position may be considered on the level of experience and qualifications.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation details: 0 Yearly Salary
PI-4456
Claims Operations Analyst
US-MI-Lansing
Job ID:
# of Openings: 1
Category: Claims
Farm Bureau Center
Overview
Claims Operations Analyst Objective
To serve as an expert for the Claims Division focused on claims systems, processes, file quality and training. To represent Claims on projects to ensure claim systems and processes meet business requirements. To develop, administer and perform examinations on auditable activities. To support all members of management in the effective discharge of their responsibilities by furnishing them with independent reports, analysis, appraisals, recommendations, and pertinent comments concerning the auditable activities reviewed. To monitor and report on vendor performance. To utilize analytics to measure, evaluate, and improve functions. To work with Claims division managers to develop best practices guidelines to drive quality and consistency.
Responsibilities
Claims Operations Analyst Responsibilities
Act as a resource for work relating to the implementation of any claims program or process. Implement standards for production, productivity, quality, and customer-experience. Identify and resolve problems. Determine system improvements and implement change.
Develop engaging and informative training materials, online courses, videos, and job-aids.
Assist with content development and maintenance by collaborating with teammates and content area experts to ensure training material is current and accurate. Monitor updates to policies and systems and recognize when updates need to be made to training materials.
Analyze performance and training challenges to determine business goals, gaps between desired and actual results, and implement improvement methods
Act as an organizational change management champion for the Claims division, with an emphasis on training, adaptation and accountability.
Qualifications
Claims Operations Analyst Qualifications
Required
Bachelor's degree in accounting, finance, insurance or other related major required, or equivalent experience may be considered.
An AIC or CPCU or other insurance designation earned or pursuing required.
Five years Insurance Claims experience required.
Computer usage and proven skills in Microsoft Office required.
Proven knowledge of claims procedures, audit processes, insurance policy coverages and legal defense.
Effective writing, keyboarding, telephone and analytical skills required.
Must have excellent communication, customer service and strong leadership skills, and ability to deal with people of all levels in all divisions.
Must have access to high-speed Internet at home.
Must possess a valid driver license with an acceptable driving record.
Preferred
Teaching skill for claims technical training preferred.
Note: If a candidate is not selected, a Claims Operations Specialist position may be considered on the level of experience and qualifications.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation details: 0 Yearly Salary
PI-4456
Government Careers
Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.
Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.
Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.
MORE JOBS
-
$
Naval Flight Officer
- Silver City, New Mexico
- U.S. Navy
- Jul 16, 2026
-
$141376.031250
Naval Flight Officer
- Shelton, Connecticut
- U.S. Navy
- Jul 16, 2026
-
$
Meteorologist
- Dickinson, North Dakota
- U.S. Navy
- Jul 16, 2026
-
$
Aircrew Rescue Swimmer & Navy Diver
- Pine Beach, New Jersey
- U.S. Navy
- Jul 16, 2026
-
$
Nuclear Engineer
- Hot Springs, South Dakota
- U.S. Navy
- Jul 16, 2026
-
128,413.10-218,302.27 - 218,302.27 Annually
City Manager
- 302 S. Columbia Avenue, Rincon, Georgia 31326, Rincon, Georgia
- City of Rincon, GA
- Jul 10, 2026
