Medical Support Assistant

Medical Support Assistant

The Veterans Health Administration was seeking a Medical Support Assistant for Business Office services at the White River Junction VA Medical Center in White River Junction, VT. This position provides administrative support across VISN 1 / VA New England Healthcare System services, including scheduling, patient communication, insurance updates, VISTA data entry, document scanning, patient pre-registration, clinic support, and coordination within an interdisciplinary care delivery model.

Location: White River Junction, VT

Vacancies: 1

Salary: $36,735 - $59,978 per year

Pay Scale & Grade: GS-3 to GS-5

Promotion Potential: GS-5

Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm

Appointment Type: Permanent

Telework: Not available

Remote/Virtual: Not available

Travel Required: Not required

Relocation Expenses: Not reimbursed

Recruitment Incentive: Not authorized

PCS: Not authorized

Drug Test: Not required

Security Clearance: Not required

Position Sensitivity/Risk: Non-sensitive / Low Risk

Background Check: Credentialing and suitability/fitness required

Financial Disclosure: Not required

Union Representation: Yes

Supervisory Status: No

Functional Statement: F03813 / F03812 / F01390

Key Responsibilities:

• Serve as a Medical Support Assistant in the VISN 1 / VA New England Healthcare System.
• Provide administrative support to increase scheduling and communication integrity across services.
• Collect and update insurance information from Veterans, family members, and other eligible patients.
• Prepare correspondence and memos as needed.
• Screen and receive phone calls courteously and timely.
• Determine the nature of requests and provide information using privacy rules and established clinic processes.
• Enter data accurately into VISTA.
• Scan applicable documents into VISTA Imaging within 24 hours of data entry.
• Promote Veteran registration for and use of My HealtheVet.
• Stock basic office supplies for the clinical area.
• Enter Veterans seeking emergent or urgent care and schedule appointments accurately.
• Use call lists to contact Veterans before scheduled visits and pre-register them.
• Update patient demographics.
• Communicate with adult and geriatric patients in a manner appropriate to cognitive, emotional, and chronological needs.
• Ensure appropriate VA forms are used correctly and applicable regulations are followed.
• Perform additional duties or tasks assigned by the supervisor to support efficient daily operations.

Basic Qualifications:

• Must be a U.S. Citizen.
• Must be proficient in spoken and written English.
• No prior experience is required for the basic Medical Support Assistant qualification standard.
• Must have a high school diploma, GED, proficiency certificate, or equivalent qualifying education.
• No certification is required.
• Must be subject to a background/security investigation.
• Selective Service registration is required for males born after December 31, 1959.
• Must complete all application requirements and online onboarding requirements.
• Must provide acceptable identification for employment eligibility verification.
• Must participate in the seasonal influenza vaccination program as required for Department of Veterans Affairs health care personnel.
• Selected applicant will be required to serve a one-year or two-year trial period.

Eligibility:

• This announcement was open to the public, including U.S. Citizens, Nationals, or those who owe allegiance to the United States.
• The two-page resume requirement did not apply to this position.
• Due to a critical staffing shortage, Veterans' preference was waived for this announcement under 38 U.S.C. § 7412.
• This position is in the Excepted Service and does not confer competitive status.
• This announcement may be used to fill additional vacancies.

GS-3 Qualification Requirements:

• Must meet the basic requirements.
• No additional experience or education beyond the basic requirements is required.
• GS-3 is an entry-level developmental Medical Support Assistant position requiring frequent and direct supervision.

GS-4 Qualification Requirements:

• Must have one year of creditable experience equivalent to the next lower grade; or
• Must have one year of education above high school.
• Must demonstrate knowledge of basic medical terminology.
• Must be able to record patient messages and understand physician requests related to follow-up medical care.
• Must be able to meet, communicate, and interact courteously with patients, staff, and health care team members.
• Must be able to use office automation equipment and software, including scheduling systems, insurance collection systems, scanning software, phone systems, and electronic faxing programs.

GS-5 Qualification Requirements:

• Must have one year of creditable experience equivalent to the next lower grade; or
• Must have two years of education above high school.
• Must demonstrate advanced knowledge of medical terminology sufficient to understand medical diagnoses, procedures, and clinical staff instructions.
• Must demonstrate customer service skills and the ability to identify and refer customer concerns appropriately.
• Must be able to operate computerized systems to enter, modify, and retrieve sensitive medical and patient identifying information.
• Must be able to schedule medical appointments in a clinical setting.
• Must be able to work independently on a wide variety of patient support duties.
• Must be able to communicate effectively and professionally in person, electronically, and by telephone with internal and external customers.
• GS-5 is the full performance level for this vacancy.

Education:

• High school diploma, GED, proficiency certificate, or equivalent qualifying education is required unless covered under the grandfathering provision.
• Post-high school education may be used to substitute for experience at the GS-4 or GS-5 level.
• If using post-high school education to qualify, unofficial or official college transcripts were required with the application.
• If selected, proof of high school completion or equivalent must be provided before a firm job offer if not covered under the grandfathering provision.
• Foreign education must be supported by a certificate of foreign equivalency if used to meet qualification requirements.

Physical Requirements:

• Must meet physical requirements under VA Handbook 5019.

Required Documents:

• Resume
• Standard Clinical Resume Document uploaded into the restricted resume field
• Full resume or CV may be uploaded separately into the other document upload field without page limitation
• Transcript, if using post-high school education to substitute for experience at the GS-4 or GS-5 level
• Proof of high school completion or equivalent, if selected and not covered under the grandfathering provision
• SF-50 / Notification of Personnel Action, if current or former federal employee
• DD-214 / Statement of Service, if applicable
• SF-15, if applicable
• Cover letter, disability letter, license, PCS orders, performance appraisal, professional certification, separation notice, and other supporting documents, if applicable

Benefits:

• Competitive salary with regular salary increases.
• 37 to 50 days of paid time off per year, including annual leave, sick leave, and federal holidays.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Potential child care subsidy for eligible full-time employees after 60 days of employment.
• Federal retirement benefits, including a traditional pension and 401(k)-style plan with up to 5% VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance options.

Application Deadline: July 9, 2026 at 11:59 p.m. ET

Status: Closed; reviewing applications

This announcement for a Medical Support Assistant position at the White River Junction VA Medical Center closed on July 9, 2026. Applications are currently listed as being reviewed.

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