Dispatcher

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.DispatcherFull Time Louisville, KY, US9 days ago Requisition ID: 1499Salary Range: $20.00 To $22.00 AnnuallySchedule: Full-TimeCompensation: $20-$22About Tom Drexler Plumbing, Air & ElectricFor more than 30 years, Tom Drexler Plumbing, Air & Electric has been the trusted name in residential plumbing, HVAC, and electrical services. Known for honesty, integrity, and quality workmanship, we've built a legacy of exceptional service while investing in the growth and long-term careers of our employees. From technicians to customer service professionals, we value teamwork, career development, and creating a supportive culture where people thrive.Why Join Our Team?Weekly Pay401(k) with Company MatchShort- & Long-Term Disability + Company-Paid Life InsurancePaid Time Off (PTO) & HolidaysEmployee Assistance Program (EAP)Career Growth with a Rapidly Expanding OrganizationESSENTIAL JOB FUNCTIONSMaintains the daily schedule of calls and prioritize the most urgent and profitable calls to meet departmental budgetsUpdates Service Manager throughout the day on revenue and any issues in the fieldUpdates Call Center Lead with calls needed to fill scheduleManage the whereabouts and needs of technicians in the fieldMaintain efficient communication with field and office personnel via phone call, texts, emails and instant messagesLearn and become competent with the CRM softwareConfirm upcoming appointments for the departmentUnderstand strengths and weaknesses of technician to comprehend heatmaps and batting orderBuilds rapport with technicians to foster good communication between tech and dispatcherCommunicates with customers to keep them informed of their appointment, provide ETA/update and confirmation callsManage Task Manager and complete all tasks in a timely mannerReviews service call and any prior customer or location history to drive revenuePromotes same day work and rearranges schedule to accommodate completion of jobSchedules return visits or sold work accordingly in a timely mannerReschedules low priority calls to capture the urgent and high priority callsReschedule jobs that were placed on holdCancel calls as needed for accurate record keepingUpdates customers account as needed with accurate informationReviews completed work for accuracy and ensure technicians have captured all needed information.Provide reports on technician KPI and revenue as neededParticipate in ongoing training to develop as a professionalOther duties as assigned.Working Conditions / Physical DemandsWork is generally performed in an office environment.Ability to sit for prolonged periods of time at a computerEvening and Weekend Rotation RequiredAbility to work overtime as neededQualifications / AbilitiesAbility to multi-task with a high level of accuracy and attention to detailMastery of prioritization of tasks and responsibilities without oversightStrong communication skills, written and verbalProficient with Microsoft Suite to include Word, PowerPoint, Excel, Teams and OutlookGoal-driven and results orientedResourceful, quick thinking and adaptiveExperience with Service Titan preferred but not requiredEXPERIENCE / EDUCATIONHigh School Diploma or GEDDisclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.#J-18808-Ljbffr

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