Logistics Dispatcher

Job SummaryThe main function of the Logistics Dispatcher is to coordinate transportation of our customer's freight per their specifications with accuracy, courtesy, and superb service, which ensures quality customer service and supports continued growth with our customers. This position requires a self-motivated professional with the ability to think quickly on his/her feet, exercise independent judgment, and possess the ability to work with our customers and delivery professionals in a professional and courteous manner daily. A successful Dispatcher will have a unique ability to interact with our professional car hauler's and possess the ability to balance their desires with customer requirements, while constantly maintaining focus on the car hauler's revenue requirements and company profitability.Job DutiesPlan, coordinate and manage loads in an efficient and cost-effective mannerServe as first point of contact for customers and professional car haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.Maintain constant line of communication and positive professional relationships with internal and external customersMonitor all current orders to confirm accurate pick-up and delivery, focused on performance standards to achieve all customer requirementsTroubleshoot and resolve issues effectively and professionally; Work in cross-functional team to address service issues as neededOther duties as assigned by department manager or senior managementSkills RequiredEffective listening and strong communications skillsExcellent customer service and resolution skillsRelationship building skillsHighly organized and detail orientedAbility to multi-task and prioritize work in a fast-paced environment and handle moderate stress environmentIntermediate proficiency in Microsoft Word, Excel, Outlook, and InternetAbility to learn company-specific programsQualificationsCollege degree or one year of logistics experience preferably in a trucking environmentStrong oral, electronic, and verbal communication skillsPrevious supervisory or management experience preferredKnowledge of FMCSA and DOT regulationsElog experience is a plusUnited Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.Health & WellnessBCBS PPO Medical with TelehealthDelta DentalNVA VisionCompany Paid Life and AD&DSupplemental LifeDependent LifeShort-Term DisabilityEmployee Assistance Program (EAP)New Vehicle Supplier DiscountsFinancial Benefits401(k) with Company MatchWork-Life BalancePTO Program (Vacation, Sick, Personal, Jury, Bereavement)6 Paid HolidaysHybrid Work Options Available for Select Positions#J-18808-Ljbffr

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