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Summary
Dispatcher
The position of the dispatcher coordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller's values.
Benefits:
Weekly Pay!
Competitive Bonus Structure
Year-round work
No layoffs
Advancement opportunities
Team Atmosphere
Free Tele-Health on Day 1!
Medical, Dental & Vision Insurance
Long and Short-term disability
Company paid life insurance
401k matching
Company paid vacation
Paid holidays
Flex Spending accounts - medical and dependent care
Job Responsibilities:
Dispatch technicians to service calls and maintain technician schedules.
Prioritize calls according to customer and/or operational need.
Coordinate and maintain on call schedules for technicians and after hours procedures.
Schedule calls, enter service calls, and debrief with technicians.
Maintain complete, accurate and updated information in the customer database.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
Perform other duties as assigned.
Knowledge, Skills and Abilities:
Service Titan Experience Preferred
Minimum of 3 years prior industry experience in dispatch and coordination preferred.
Basic computer skills including Word, Excel, and any other software used by the company.
Exceptional interpersonal and communication skills both written and verbal.
Geographical knowledge of service area and/or map reading skills.
Ability to work extended hours, nights or weekends.
Education/Certification Requirements:
High School diploma or GED required.
$18 - $25 an hour
We sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
Apply today if you have what it takes to be a part of the industry's best team in the home service industry!
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Job Description
Dispatcher
The position of the dispatcher coordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller's values.
Benefits:
Weekly Pay!
Competitive Bonus Structure
Year-round work
No layoffs
Advancement opportunities
Team Atmosphere
Free Tele-Health on Day 1!
Medical, Dental & Vision Insurance
Long and Short-term disability
Company paid life insurance
401k matching
Company paid vacation
Paid holidays
Flex Spending accounts - medical and dependent care
Job Responsibilities:
Dispatch technicians to service calls and maintain technician schedules.
Prioritize calls according to customer and/or operational need.
Coordinate and maintain on call schedules for technicians and after hours procedures.
Schedule calls, enter service calls, and debrief with technicians.
Maintain complete, accurate and updated information in the customer database.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
Perform other duties as assigned.
Knowledge, Skills and Abilities:
Service Titan Experience Preferred
Minimum of 3 years prior industry experience in dispatch and coordination preferred.
Basic computer skills including Word, Excel, and any other software used by the company.
Exceptional interpersonal and communication skills both written and verbal.
Geographical knowledge of service area and/or map reading skills.
Ability to work extended hours, nights or weekends.
Education/Certification Requirements:
High School diploma or GED required.
$18 - $25 an hour
We sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
Apply today if you have what it takes to be a part of the industry's best team in the home service industry!
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ABOUT THE COMPANY
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