Senior Fire Communications Operator

The Position

OPEN & PROMOTIONAL EXAMINATION - ONE YEAR PROBATIONARY PERIOD

Under general supervision, this lead position performs the full range of radio-telephone operational duties in dispatching public safety personnel and equipment, assists supervisory personnel and performs specialized operational duties.

Essential functions of the job include, but are not limited to, the following:

Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.

Receives, identifies and accurately evaluates emergency and routine calls for fire and paramedic services, provides pre-arrival EMS instructions and life-saving directions over the telephone, refers calls to other agencies and makes required notifications as appropriate.

Maintains status of all equipment, personnel and apparatus within system as to location and availability, ensuring optimum coverage is achieved throughout the system.

Determines appropriate personnel, apparatus and equipment to be dispatched using radio and/or computerized systems.

Relays, follows, repeats and remembers moderately complex oral and written instructions, information and directions.

Uses established policies & procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial or alternate course of action.

Performs multiple, routine and complex dispatch tasks simultaneously.

Responds calmly and effectively in emergency and stress situations.

Develops speed and accuracy in performing job duties & responsibilities, including operating radio consoles, computer terminals and associated communications equipment, performing minor maintenance as required.

Studies, reviews, and trains in communications and fire department operations to develop a complete and accurate concept and understanding of the nature of work.

Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.

Possesses a high level of awareness to all Center activity and effectively anticipates and plans for probable tasks which will require immediate action.

Works with and understands geography/street files and reads maps, manuals, maintains notebooks, memorandums, policies & procedures and posted information.

Monitors appropriate police, fire and ambulance agencies' emergency radio systems.

Monitors facility security and various alarm systems.

Performs research and clerical work such as preparation of logs, reports, forms and updates of information and files in a timely manner.

Performs assigned and needed cleaning and maintenance duties to center facilities.

May be required to participate in related divisional cross-training efforts based on operational necessity. Experience and qualifications gained in this cross-training may apply towards promotional opportunities and transfers.

May drive on City business depending on the needs of the position.

Assumes responsibility for ensuring the duties of their position are performed in a safe, efficient manner.

Assists supervisory personnel in the operations and functions of the Center.

May serve as Fire Communications Shift Supervisor as needed.

Identifies documents and communicates errors in performance to the Shift Supervisor(s) or the Verdugo Fire Manager.

Handles initial hardware or software issues. Ensures policies and procedures are followed.

Directs personnel to perform routine and operational functions and tasks when appropriate.

Ensures work is accomplished.

Secondarily responsible person on shift and heavily participates in information flow.

Trains or coaches personnel in the performance of tasks required for their job.

May be assigned to an administrative assignment as needed.

Performs other related duties as assigned or as the situation requires.

Minimum Requirements

An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
Experience
Two years experience in Public Safety Communications involving dispatching.

Education/Training
Graduation from high school or equivalent.

License(s)/Certification(s)
Valid Class C California driver's license.

Possession of a valid cardiopulmonary resuscitation (CPR) card within 60 days of employment.

Certification in ICS-100, ICS-200, ICS-700, ICS-800 (Incident Command System) by the end of the probationary period.

Emergency Medical Dispatching (EMD) Certificate by the end of the probationary period.

Knowledge, Skills & Abilities
Knowledge of:
Policies and procedures affecting the Fire Department.

Skill in:
Making independent judgments and decisions based on standard policy and procedure.

Resourcefulness and organization, initiative and self motivation.

Ability to:
Accept close supervision, criticism and/or discipline and work within an established chain of command organizational structure.

Accurately assess problems and understand needs & situations.

Acquire knowledge of communications rules, regulations, theory, operations, equipment, principles & capabilities, limitations & backup system alternatives.

Act in a decisive, tactful and courteous manner, using good judgment, common sense & reason.

Anticipate needs and evaluate alternatives and contingencies.

Be accurate and detail oriented.

Control conversations, quickly gathering pertinent and relevant information.

Develop knowledge of cooperating agency procedures and resources - mutual aid.

Develop necessary skills from on-the-job training and meet the standards of performance for the classification by the end of the probationary period.

Effectively supervise subordinates, if necessary.

Establish smooth working relationships.

Exercise judgment and discretion in problem situations.

Exercise tact & diplomacy, striving to promote a positive & cooperative atmosphere.

Foster a teamwork environment.

Hear multiple normal level conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately.

Learn fire equipment and resource capabilities and develop strategy for various types of fire & rescue emergencies.

Learn new information and initiate improvements in technical and procedural areas.

Learn and quickly apply rules, practices, policies & procedures, including mutual, automatic, and initial action agreements, and to interpret them correctly.

Maintain emotional stability, patience, loyalty and commitment to the organization.

Model and practice the highest standards of ethical conduct.

Obtain certification to provide emergency medical pre-arrival instructions.

Quickly and accurately follow written and oral instructions.

Provide exceptional customer service to all employees and vendors.

Provide leadership.

Rapidly & accurately operate complex computerized & mechanical equipment.

React quickly, efficiently and calmly in emergencies & stressful situations.

Read and discern visual images on a variety of media including multiple screens and computer systems.

Read and understand street maps, learn and retain a workable knowledge of cities, roadways, major buildings and geography of system and surrounding jurisdictions.

Read, write legibly, spell, comprehend & communicate effectively in proper English.

Review and evaluate employee's job performance.

Speak clearly, distinctly and correctly with good modulation.

Take initiative and exercise dependability, maturity and self-confidence.

Take notes, organize information & thoughts and develop notebooks, projects, records and reports.

Train or coach personnel in the performance of tasks required for their jobs.

Type at least 30 words per minute (net) while conversing on telephone and/or radio.

Understand, retain and repeat simple and complex oral and written instructions.

Use work time properly and productively, producing high quality, accurate work.

Work closely with others in a teamwork environment, actively supporting team concepts.

Work in confined, low light environment for extended periods of time while seated.

Work within a chain of command organizational structure.

Other Characteristics
Willingness to:
Work rotating shifts, including nights, weekends and holidays and respond to emergency recall.

Attend training classes in communications and Fire Department procedures.

Work overtime as requested, required or in emergencies.

Participate in an extensive, comprehensive on-the-job training program, developing necessary skills to meet standards of performance for the classification by the end of the probationary period.

Assume responsibility for maintaining a safe working environment.

Promotional Eligibility
Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).

Desirable Qualifications
Bilingual abilities in languages spoken in the communities served by the Verdugo Fire Communications Center.

Prior experience in two way radio operation in a public safety emergency communications dispatch system.

Knowledge of Computer Aided Dispatch (CAD) systems.

Certification in California Mutual Aid Resource Ordering Platform.

Knowledge of public-safety related computer operations/systems/software.

Special Conditions
Smoking is not permitted inside fire facilities or vehicles or while in uniform.

Requires wearing uniforms, headsets and working in a closely situated work area.

All tattoos or other skin markings and their visibility must conform to the Glendale Fire Department Tattoo Policy.

Exceptional Customer Service Policy
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.

Please click on the link to read the Exceptional Customer Service Policy .

Selection Process

EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.

SUPPLEMENTAL APPLICATION: All applicants must complete the supplemental application to be considered for this position. NOTE: If you respond "No" to any of the items on the supplemental application, you may be disqualified from the recruitment.

WRITTEN EXAM: (Weight of 20%) To evaluate the applicant's ability to be successful in this position. The Exam will be relevant to the duties of the position.

ORAL INTERVIEW: (Weight of 80%) To evaluate the candidate's experience, education, and general background for the position.

Candidates must pass each exam component with a minimum score of 70.00% to be placed on the eligible list.

BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting.

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.

The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.

The above listed benefits apply to full-time, salaried positions only.

Closing Date/Time: 6/29/2026 11:59 PM Pacific

• 

• City of Glendale

• 818-548-2152

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