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Summary
POSITION SUMMARY
Responsible for excellent customer service and management of files, records maintenance to ensure timely delivery of items and resolution of issues.
ESSENTIAL JOB FUNCTIONS- Timely completion of estimate requests including but not limited to the rating and booking of Airfreight, Sea freight and Ground transportation.
- Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
- Set up and independently manage of export/import files including logging, file setup, documentation, communications, rating and billing with ability to meet deadlines from start to completion.
- Maintain files in organized fashion including copies of all documentation, communications and other related items.
- Assist department manager with operations issues including customer satisfaction, profitability and interface with other Masterpiece offices.
- Anticipate needs of clients and seek out information to meet their demands.
- Compliance with Masterpiece policies and procedures.
- Assist department manager as necessary with maintenance of quality vendor relationships.
- Develop and maintain working knowledge of systems including, Outlook, Word, Excel and FIleMakerPro, QuestaWeb as applicable.
- Participate in conferences and meetings as applicable.
- Other duties as assigned.
- 1-2 years industry experience.
- Experience with CBP (U.S. Customs and Border Protection) operations.
- Proficient in Excel and Microsoft Suite.
- Excellent skills for communicating and relating with both team members and customers.
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Job Description
POSITION SUMMARY
Responsible for excellent customer service and management of files, records maintenance to ensure timely delivery of items and resolution of issues.
ESSENTIAL JOB FUNCTIONS- Timely completion of estimate requests including but not limited to the rating and booking of Airfreight, Sea freight and Ground transportation.
- Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
- Set up and independently manage of export/import files including logging, file setup, documentation, communications, rating and billing with ability to meet deadlines from start to completion.
- Maintain files in organized fashion including copies of all documentation, communications and other related items.
- Assist department manager with operations issues including customer satisfaction, profitability and interface with other Masterpiece offices.
- Anticipate needs of clients and seek out information to meet their demands.
- Compliance with Masterpiece policies and procedures.
- Assist department manager as necessary with maintenance of quality vendor relationships.
- Develop and maintain working knowledge of systems including, Outlook, Word, Excel and FIleMakerPro, QuestaWeb as applicable.
- Participate in conferences and meetings as applicable.
- Other duties as assigned.
- 1-2 years industry experience.
- Experience with CBP (U.S. Customs and Border Protection) operations.
- Proficient in Excel and Microsoft Suite.
- Excellent skills for communicating and relating with both team members and customers.
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ABOUT THE COMPANY
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