Job Posting Dispatcher

Dispatcher

Fire & Ice Heating and Air's leadership team combines the benefits of being a well-run local business with the tools and resources of a larger regional player. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to solve the critical issues affecting their homes.

Responsibilities:

• Receive emergency and non-emergency calls and record significant information as necessary
• Knowledgeably prioritize calls according to importance and urgency
• Monitor field technicians in order to effectively prioritize their schedules and use of time
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary

Qualifications:

• Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
• Strong attention to details
• Conscientious, team player
• Honesty integrity, quality craftsmanship and a good attitude

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• Tuition Reimbursement
• On-going training and development

Requirements:

• Valid Driver's License (required)
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Fire & Ice Heating and Air is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Dispatcher

Fire & Ice Heating and Air's leadership team combines the benefits of being a well-run local business with the tools and resources of a larger regional player. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to solve the critical issues affecting their homes.

Responsibilities:

• Receive emergency and non-emergency calls and record significant information as necessary
• Knowledgeably prioritize calls according to importance and urgency
• Monitor field technicians in order to effectively prioritize their schedules and use of time
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary

Qualifications:

• Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
• Strong attention to details
• Conscientious, team player
• Honesty integrity, quality craftsmanship and a good attitude

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• Tuition Reimbursement
• On-going training and development

Requirements:

• Valid Driver's License (required)
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Fire & Ice Heating and Air is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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