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Summary
Experienced Trades Dispatcher
Cool Willy's Heating & Cooling is growing, and we're looking for an experienced Trades Dispatcher to join our team in Tucson! If you thrive in a fast-paced service environment, know how to keep technicians moving efficiently, and are comfortable working in Service Titan, we want to hear from you.
Position Details
Schedule: Full Time in office/Flexible
Pay: $18$21 per hour, depending on experience
Location: 1435 S. Euclid Ave, Tucson AZ 85713
What You'll Do
- Dispatch and schedule service technicians efficiently throughout the day
- Manage closes out technicians, assuring information, parts, and pay are correct
- Utilize Service Titan to schedule jobs, manage technician workflows, and update job statuses
- Update clients on appointment times
- Handle schedule changes, emergencies, and priority calls with confidence
- Ensure a high level of customer satisfaction through clear communication and follow-up
What We're Looking For
- Previous dispatcher experience in the trades (HVAC, plumbing, electrical, or similar)
- Hands-on experience with Service Titan (required)
- Strong communication, organization, and multitasking skills
- Ability to stay calm and solutions-focused in a fast-paced environment
- Reliable, detail-oriented, and team-focused mindset
- Must be able to pass a background check and drug screen
Why Cool Willy's?
Supportive team environment
Opportunity to grow with a respected local service company
Competitive hourly pay based on your experience
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Job Description
Experienced Trades Dispatcher
Cool Willy's Heating & Cooling is growing, and we're looking for an experienced Trades Dispatcher to join our team in Tucson! If you thrive in a fast-paced service environment, know how to keep technicians moving efficiently, and are comfortable working in Service Titan, we want to hear from you.
Position Details
Schedule: Full Time in office/Flexible
Pay: $18$21 per hour, depending on experience
Location: 1435 S. Euclid Ave, Tucson AZ 85713
What You'll Do
- Dispatch and schedule service technicians efficiently throughout the day
- Manage closes out technicians, assuring information, parts, and pay are correct
- Utilize Service Titan to schedule jobs, manage technician workflows, and update job statuses
- Update clients on appointment times
- Handle schedule changes, emergencies, and priority calls with confidence
- Ensure a high level of customer satisfaction through clear communication and follow-up
What We're Looking For
- Previous dispatcher experience in the trades (HVAC, plumbing, electrical, or similar)
- Hands-on experience with Service Titan (required)
- Strong communication, organization, and multitasking skills
- Ability to stay calm and solutions-focused in a fast-paced environment
- Reliable, detail-oriented, and team-focused mindset
- Must be able to pass a background check and drug screen
Why Cool Willy's?
Supportive team environment
Opportunity to grow with a respected local service company
Competitive hourly pay based on your experience
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ABOUT THE COMPANY
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