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Summary
Join a team that values craftsmanship, growth, and doing the job right the first time. At George Brazil, we don't just install HVAC systems - we deliver comfort, efficiency, and reliability to every customer we serve. We're looking for an experienced Customer Service Representative/ Dispatcher who takes pride in their work and wants to grow with a high-performing team. What You'll Do Call Dispatch & Coordination Dispatch service calls to technicians or field staff based on availability, urgency, and skill set Monitor call queues and job status to ensure timely completion Update scheduling systems and track dispatched calls for accuracy and follow-up Outbound Customer Communication Make outbound calls to confirm appointments, follow up on service requests, and provide updates Contact customers regarding missed calls, service delays, or rescheduling needs Conduct courtesy calls, satisfaction checks, or reminder calls as required Customer Service & Support Provide professional, courteous,...Dispatcher, Dispatch, Customer Service, Driver -
Job Description
Join a team that values craftsmanship, growth, and doing the job right the first time. At George Brazil, we don't just install HVAC systems - we deliver comfort, efficiency, and reliability to every customer we serve. We're looking for an experienced Customer Service Representative/ Dispatcher who takes pride in their work and wants to grow with a high-performing team. What You'll Do Call Dispatch & Coordination Dispatch service calls to technicians or field staff based on availability, urgency, and skill set Monitor call queues and job status to ensure timely completion Update scheduling systems and track dispatched calls for accuracy and follow-up Outbound Customer Communication Make outbound calls to confirm appointments, follow up on service requests, and provide updates Contact customers regarding missed calls, service delays, or rescheduling needs Conduct courtesy calls, satisfaction checks, or reminder calls as required Customer Service & Support Provide professional, courteous,...Dispatcher, Dispatch, Customer Service, Driver -
ABOUT THE COMPANY
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