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Summary
The Dispatcher at Marmic Fire & Safety is responsible for overseeing all scheduling and dispatch-related activities for a team of Technicians within a specific geography. The role includes implementation of operational best practices and Standard Operating Procedures relating to appointment creation and job scheduling. The Dispatcher will be expected to work directly with Customers to determine acceptable schedules for outstanding work, and assign Technicians appropriately according to their skills and territory. Core Responsibilities. Scheduling Management:Ensure that Technicians are provided a full day of scheduled work according to their working hours. Leverage routing optimization tools provided to drive Technician productivity and reduce drive time between appointments. Communicate timely with customers regarding scheduling and rescheduling of appointments. Minimize missed appointments through load balancing and real time oversight of job completion throughout the day. Maximize Te...Dispatcher, Dispatch, Technician, Driver, Scheduling -
Job Description
The Dispatcher at Marmic Fire & Safety is responsible for overseeing all scheduling and dispatch-related activities for a team of Technicians within a specific geography. The role includes implementation of operational best practices and Standard Operating Procedures relating to appointment creation and job scheduling. The Dispatcher will be expected to work directly with Customers to determine acceptable schedules for outstanding work, and assign Technicians appropriately according to their skills and territory. Core Responsibilities. Scheduling Management:Ensure that Technicians are provided a full day of scheduled work according to their working hours. Leverage routing optimization tools provided to drive Technician productivity and reduce drive time between appointments. Communicate timely with customers regarding scheduling and rescheduling of appointments. Minimize missed appointments through load balancing and real time oversight of job completion throughout the day. Maximize Te...Dispatcher, Dispatch, Technician, Driver, Scheduling -
ABOUT THE COMPANY
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