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Summary
Service Dispatcher - Mobile Fleet Operations
$75,000 Base Salary + Labor Profit-Sharing | Growth Opportunity | Hiring ASAP
Are you highly organized, great with people, and energised by keeping a busy service operation running smoothly? This is a key leadership-support role overseeing the daily workflow of five mobile fleet mechanics, with plenty of room to grow as the team expands.
We are hiring immediately for a Service Dispatcher to join our maintenance operations. Our mobile team handles Preventative Maintenance, DOT and non-DOT inspections, and follow-up repairs for a diverse customer base. Mechanics start their day at 2:00 PM and typically work 8-10 hours per shift; you will begin at 12:00 PM to prepare the day's assignments and ensure everything is set up for success.
What You'll Do
As the heartbeat of our service operation, you will:- Prepare, manage, and review all mechanic work orders for accuracy and completeness.
- Assign daily work to each mobile mechanic, considering workload, priority level, geography, and customer needs.
- Communicate directly with customers-providing updates, scheduling service, securing repair approvals, and explaining inspection results.
- Schedule preventative maintenance, inspections, and repairs while optimizing routes and technician efficiency.
- Build service estimates based on inspection findings, present/sell recommended repairs, and schedule approved work.
- Track job progress, ensuring tasks are completed on time and escalating issues when needed.
- Confirm parts availability and coordinate with the parts department to keep technicians fully prepared.
- Monitor technician productivity and performance to help maintain key KPIs (billed hours, completion rates, response times).
- Ensure compliance with DOT, safety, and company documentation standards.
- Maintain accurate records, including customer communication, inspection logs, service history, and repair documentation.
- Provide end-of-day reporting outlining completed work, open jobs, and next-day priorities.
You'll thrive in this role if you are:- Highly organized and detail-driven
- Strong with multitasking in a fast-paced service environment
- Excellent at communication-with customers, technicians, and internal departments
- Comfortable owning the operational flow and keeping many moving parts aligned
- Motivated by efficiency, accuracy, and team success
What We Offer- $75,000 annual base salary
- Labor profit-sharing commission (strong earning potential tied to performance)
- Opportunity to grow alongside an expanding mobile service operation
- A leadership-aligned role where your decisions make a daily impact
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Job Description
Service Dispatcher - Mobile Fleet Operations
$75,000 Base Salary + Labor Profit-Sharing | Growth Opportunity | Hiring ASAP
Are you highly organized, great with people, and energised by keeping a busy service operation running smoothly? This is a key leadership-support role overseeing the daily workflow of five mobile fleet mechanics, with plenty of room to grow as the team expands.
We are hiring immediately for a Service Dispatcher to join our maintenance operations. Our mobile team handles Preventative Maintenance, DOT and non-DOT inspections, and follow-up repairs for a diverse customer base. Mechanics start their day at 2:00 PM and typically work 8-10 hours per shift; you will begin at 12:00 PM to prepare the day's assignments and ensure everything is set up for success.
What You'll Do
As the heartbeat of our service operation, you will:- Prepare, manage, and review all mechanic work orders for accuracy and completeness.
- Assign daily work to each mobile mechanic, considering workload, priority level, geography, and customer needs.
- Communicate directly with customers-providing updates, scheduling service, securing repair approvals, and explaining inspection results.
- Schedule preventative maintenance, inspections, and repairs while optimizing routes and technician efficiency.
- Build service estimates based on inspection findings, present/sell recommended repairs, and schedule approved work.
- Track job progress, ensuring tasks are completed on time and escalating issues when needed.
- Confirm parts availability and coordinate with the parts department to keep technicians fully prepared.
- Monitor technician productivity and performance to help maintain key KPIs (billed hours, completion rates, response times).
- Ensure compliance with DOT, safety, and company documentation standards.
- Maintain accurate records, including customer communication, inspection logs, service history, and repair documentation.
- Provide end-of-day reporting outlining completed work, open jobs, and next-day priorities.
You'll thrive in this role if you are:- Highly organized and detail-driven
- Strong with multitasking in a fast-paced service environment
- Excellent at communication-with customers, technicians, and internal departments
- Comfortable owning the operational flow and keeping many moving parts aligned
- Motivated by efficiency, accuracy, and team success
What We Offer- $75,000 annual base salary
- Labor profit-sharing commission (strong earning potential tied to performance)
- Opportunity to grow alongside an expanding mobile service operation
- A leadership-aligned role where your decisions make a daily impact
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ABOUT THE COMPANY
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