Dispatcher

Life Trans
North Las Vegas, Nevada 89031 United States  View Map
Posted: Jun 11, 2026
  • Full Time
  • Dispatch and Telecommunications
  • Public Safety
  • Summary

    Dispatcher

    Responsible for evaluating and understanding all transport requests and deploying the appropriate resource. Dispatchers are responsible for answering inbound calls with a sense of urgency in a high-volume communication center. This person must demonstrate a superior quality of customer service in regard to all non-emergency calls completed on a daily basis. Accountable for viewing and editing trips, documenting detailed patient notes, incidents, and forwarding information to the appropriate parties. Dispatchers will assign the correct triggers, create alerts, ensure drivers are updating their time stamps, assist drivers with staying on task, as well as verify members versus case managers.

    Following our summary of the essential functions for this job. Other duties may be assigned, both major and minor, which are not mentioned below. Specific duties may change from time to time.

    • Deliver timely and accurate customer service ensuring the highest level of satisfaction
    • Maintain a calm and professional demeanor over the phone at all times
    • Work closely with drivers to ensure location accuracy and being able to provide ETA's on-demand
    • Monitor and plan for will-calls to be activated, expedite waiting times, ensure drivers are on task
    • View and edit trips, add trip notes, view driver notes, verify who the trip has been assigned to, all while understanding the call type, priority response, and transport response
    • Create routes based on pickup and drop off locations
    • Ability to use utilize dispatch software to document patient files in detail, confirming will-calls, dispatch the closest driver, monitor trips in progress, and clear dispatch grid at end of shift
    • May cross-train to assist with customer care and field operations

    Work schedule

    • 8 hour shift

    Benefits

    • Paid time off
    • Health insurance
    • Dental insurance
    • Vision insurance
    • 401(k)
    • Referral program
    • Paid training
    • Other
  • Job Description

    Dispatcher

    Responsible for evaluating and understanding all transport requests and deploying the appropriate resource. Dispatchers are responsible for answering inbound calls with a sense of urgency in a high-volume communication center. This person must demonstrate a superior quality of customer service in regard to all non-emergency calls completed on a daily basis. Accountable for viewing and editing trips, documenting detailed patient notes, incidents, and forwarding information to the appropriate parties. Dispatchers will assign the correct triggers, create alerts, ensure drivers are updating their time stamps, assist drivers with staying on task, as well as verify members versus case managers.

    Following our summary of the essential functions for this job. Other duties may be assigned, both major and minor, which are not mentioned below. Specific duties may change from time to time.

    • Deliver timely and accurate customer service ensuring the highest level of satisfaction
    • Maintain a calm and professional demeanor over the phone at all times
    • Work closely with drivers to ensure location accuracy and being able to provide ETA's on-demand
    • Monitor and plan for will-calls to be activated, expedite waiting times, ensure drivers are on task
    • View and edit trips, add trip notes, view driver notes, verify who the trip has been assigned to, all while understanding the call type, priority response, and transport response
    • Create routes based on pickup and drop off locations
    • Ability to use utilize dispatch software to document patient files in detail, confirming will-calls, dispatch the closest driver, monitor trips in progress, and clear dispatch grid at end of shift
    • May cross-train to assist with customer care and field operations

    Work schedule

    • 8 hour shift

    Benefits

    • Paid time off
    • Health insurance
    • Dental insurance
    • Vision insurance
    • 401(k)
    • Referral program
    • Paid training
    • Other
  • ABOUT THE COMPANY

    • Government Careers
    • Government Careers

    Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.

    Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

    Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

    Show more

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