Dispatcher, Jackson Memorial Hospital, Patient Transfer Center, Mid-Shift, 9:00PM-7:30AM

Jackson Health System
Miami, Florida 33222 United States  View Map
Posted: Jun 11, 2026
  • Full Time
  • Dispatch and Telecommunications
  • Fire and EMS
  • Summary

    Dispatcher

    The Dispatcher will coordinate, control, and dispatch all levels of service and patient transportation for JHS.

    Responsibilities

    • Receives calls from JHS employees for patient transportation related services.
    • Calls vendors for the proper units for patients discharges.
    • Ascertains pertinent information from the caller to determine level of service transport for the patient.
    • Investigates service inquiries, incident reports, and customer service related issues.
    • Completes daily, weekly, and monthly reports assigned by MTC manager.
    • Works in Microsoft Word and Excel for reporting purposes.
    • Ensures that all contractual requirements are met successfully.
    • Works with other departments to identify emerging trends.
    • Participates in training sessions for Dispatcher Certification.
    • Assists with development of goals and objectives for the department.
    • Performs other duties as assigned.
    • Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
    • Performs all other related job duties as assigned.

    Experience

    • Preferred qualifications include knowledge of medical terminology and prior medical experience, such as work as a medical assistant, EMT, or in a medical office setting.
    • Generally requires 0 to 3 years of related experience.

    Education

    • High School diploma is required.

    Credentials

    • Non-licensed worker.
  • Job Description

    Dispatcher

    The Dispatcher will coordinate, control, and dispatch all levels of service and patient transportation for JHS.

    Responsibilities

    • Receives calls from JHS employees for patient transportation related services.
    • Calls vendors for the proper units for patients discharges.
    • Ascertains pertinent information from the caller to determine level of service transport for the patient.
    • Investigates service inquiries, incident reports, and customer service related issues.
    • Completes daily, weekly, and monthly reports assigned by MTC manager.
    • Works in Microsoft Word and Excel for reporting purposes.
    • Ensures that all contractual requirements are met successfully.
    • Works with other departments to identify emerging trends.
    • Participates in training sessions for Dispatcher Certification.
    • Assists with development of goals and objectives for the department.
    • Performs other duties as assigned.
    • Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
    • Performs all other related job duties as assigned.

    Experience

    • Preferred qualifications include knowledge of medical terminology and prior medical experience, such as work as a medical assistant, EMT, or in a medical office setting.
    • Generally requires 0 to 3 years of related experience.

    Education

    • High School diploma is required.

    Credentials

    • Non-licensed worker.
  • ABOUT THE COMPANY

    • Government Careers
    • Government Careers

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    Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

    Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

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