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Summary
Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. - Dispatch calls to routes based upon designated route and driver location. - Perform driver check-ins at days end to ensure complete and accurate paperwork completion. - Distribute, collect and review route sheets for proper days end data entry. - Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. - May perform some additional responsibilities as assigned by the Operations Manager.] - Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager. - Works with routing specialists to optimize routes. - Fields incoming calls / emails from customers. - Trouble shoots and resolves potential delivery and pickup problems before they result in service issues. - Assists in determining daily level of driver staffing to provide best mix of responsi...Dispatcher, Operations Manager, Dispatch, Customer Service, Transportation -
Job Description
Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. - Dispatch calls to routes based upon designated route and driver location. - Perform driver check-ins at days end to ensure complete and accurate paperwork completion. - Distribute, collect and review route sheets for proper days end data entry. - Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. - May perform some additional responsibilities as assigned by the Operations Manager.] - Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager. - Works with routing specialists to optimize routes. - Fields incoming calls / emails from customers. - Trouble shoots and resolves potential delivery and pickup problems before they result in service issues. - Assists in determining daily level of driver staffing to provide best mix of responsi...Dispatcher, Operations Manager, Dispatch, Customer Service, Transportation -
ABOUT THE COMPANY
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