Dispatch and Operations Lead

Dispatch and Operations Lead

The Dispatch and Operations Lead is responsible for the overall operation of the Hamline University Public Safety 24-hour Communications Center. This role includes monitoring and managing security communications systems and providing accurate information and assistance to the campus community.

In addition to overseeing Public Safety dispatch operations, the Dispatch and Operations Lead will manage the campus parking program and supervise the Anderson Student Center Welcome Desk. The Lead must demonstrate full proficiency in the department's computer-aided dispatch (CAD) system, alarm monitoring systems, CCTV network, and electronic access control systems.

This position also serves as a key liaison between the Department of Public Safety and various university departments, including but not limited to Facilities Services, Residential Life, and Conference and Event Management.

Essential Functions and Responsibilities

• Oversee daily operations of Dispatch Center/ Anderson Student Center Desk and impose corrective action when needed
• Create and implement the training program for all new hires
• Principal trainer for all new dispatch hires
• Manage and process all applications for Dispatch hires
• Interview and hire all student dispatchers
• Write the schedule for Staff and Student dispatchers
• Trained to verify and submit Student Payroll
• Maintain all correspondence with the Cashier's office to manage the financial aspects of parking tickets
• Update all documents and resources found in the Dispatch Center of HPS
• Assigned the responsibility of Point Person for the Security Systems
• Manages HPS Van Rental process
• All other duties as requested

Reporting Relationships

• This position reports to the: Director
• Employee Supervision: Dispatcher
• Student Worker Supervision: Student Dispatchers and Student Center front desk workers

Required Knowledge, Skills, Abilities and Key Competencies

• Working knowledge of Microsoft Office Suite, Google, Google Apps, Blackboard and Ally Reporting or similar.
• Experience and sensitivity working with students from diverse backgrounds.
• Experience managing a computer aided dispatch system
• Training for new employees and ongoing training for all dispatchers

Minimum Education/Experience

• AA or Bachelor's Degree or 2-4 years of equivalent experience
• 1-3 years in a supervisor role.
• 1-3 years experience at an institution of higher education or in a dispatch environment
• 1-3 years experience as a dispatcher and/or office manager

Preferred Education/Experience

• Bachelor's Degree
• 5+ years supervision experience
• 5+ years of dispatching experience
• Familiarity with the Clery Act and Title IX

Required Licensure/Certification/Registration

• Title IX within 12 months of hire date
• Clery within 12 months of hire date

Working Conditions / Equipment

• Must be able to work on a computer for extended periods of time.
• Ability to lift at least 10 lbs on an occasional basis with or without accommodations.
• Ability to work an 24/7 on-call schedule.

Additional Information

• This is a part-time, 0.5 FTE non-exempt position which requires a minimum of 40 hours a week, 12 months a year.
• This position may require overtime during peak seasons.
• Occasional night and or weekend work may be required.

Compensation and Benefits

Pay Range: $19.00 - $20.00 per hour

Part-Time Benefits:

• Dental
• Vision
• Short Term Disability
• Critical Illness and Hospital Indemnity

Dispatch and Operations Lead

The Dispatch and Operations Lead is responsible for the overall operation of the Hamline University Public Safety 24-hour Communications Center. This role includes monitoring and managing security communications systems and providing accurate information and assistance to the campus community.

In addition to overseeing Public Safety dispatch operations, the Dispatch and Operations Lead will manage the campus parking program and supervise the Anderson Student Center Welcome Desk. The Lead must demonstrate full proficiency in the department's computer-aided dispatch (CAD) system, alarm monitoring systems, CCTV network, and electronic access control systems.

This position also serves as a key liaison between the Department of Public Safety and various university departments, including but not limited to Facilities Services, Residential Life, and Conference and Event Management.

Essential Functions and Responsibilities

• Oversee daily operations of Dispatch Center/ Anderson Student Center Desk and impose corrective action when needed
• Create and implement the training program for all new hires
• Principal trainer for all new dispatch hires
• Manage and process all applications for Dispatch hires
• Interview and hire all student dispatchers
• Write the schedule for Staff and Student dispatchers
• Trained to verify and submit Student Payroll
• Maintain all correspondence with the Cashier's office to manage the financial aspects of parking tickets
• Update all documents and resources found in the Dispatch Center of HPS
• Assigned the responsibility of Point Person for the Security Systems
• Manages HPS Van Rental process
• All other duties as requested

Reporting Relationships

• This position reports to the: Director
• Employee Supervision: Dispatcher
• Student Worker Supervision: Student Dispatchers and Student Center front desk workers

Required Knowledge, Skills, Abilities and Key Competencies

• Working knowledge of Microsoft Office Suite, Google, Google Apps, Blackboard and Ally Reporting or similar.
• Experience and sensitivity working with students from diverse backgrounds.
• Experience managing a computer aided dispatch system
• Training for new employees and ongoing training for all dispatchers

Minimum Education/Experience

• AA or Bachelor's Degree or 2-4 years of equivalent experience
• 1-3 years in a supervisor role.
• 1-3 years experience at an institution of higher education or in a dispatch environment
• 1-3 years experience as a dispatcher and/or office manager

Preferred Education/Experience

• Bachelor's Degree
• 5+ years supervision experience
• 5+ years of dispatching experience
• Familiarity with the Clery Act and Title IX

Required Licensure/Certification/Registration

• Title IX within 12 months of hire date
• Clery within 12 months of hire date

Working Conditions / Equipment

• Must be able to work on a computer for extended periods of time.
• Ability to lift at least 10 lbs on an occasional basis with or without accommodations.
• Ability to work an 24/7 on-call schedule.

Additional Information

• This is a part-time, 0.5 FTE non-exempt position which requires a minimum of 40 hours a week, 12 months a year.
• This position may require overtime during peak seasons.
• Occasional night and or weekend work may be required.

Compensation and Benefits

Pay Range: $19.00 - $20.00 per hour

Part-Time Benefits:

• Dental
• Vision
• Short Term Disability
• Critical Illness and Hospital Indemnity

• 

• Government Careers